Product Support
Hub M2
Hub M2
FAQ
Aqara Hub M2 is a smart home control center, and also a smart bridge compatible with Apple HomeKit. It supports Wi-Fi or Ethernet network access and interconnection with Zigbee sub-devices. With IR remote control function, it can add and manage different IR devices. Aqara Hub M2 helps you more conveniently control plug, lights, curtain, air conditioner, fan, etc. For more details about the sub-devices that are currently supported by the hub, please log in to www.aqara.com.
Automation can help you do a lot of things automatically, such as setting the timing to turn off the lights at 10 o'clock every night, automatically turning off the air conditioner after you leave home, automatically turning on the corridor light when you arrive home, turning on the lights when people come, and turning off the lights when people go.
In smart home, scene control is a very practical function. You can create a scene through the app and add multiple devices to the scene. For example, you create a "good night" scene, add "bedroom lights", "living room lights" and "corridor light" to the scene, and set all the switch statuses to be off. After the settings are completed, you can execute the "good night" scene to turn off "bedroom lights", "living room lights", "corridor light".
Zigbee technology is a short-range, low power-consumption wireless communication technology. The Hub M2 adapts Zigbee3.0 and has the following advantages:
1.Ultra-low power consumption
2. Short delay.
3. Ad-hoc network, which is compatible with more sub-devices.
4. Strong reliability.
5. High security.
1. You need a 2.4GHz router in your home and it works normally;
2. The hub only supports the 2.4GHz Wi-Fi network. If you use a dual-band router, please turn off the 5GHz Wi-Fi network before adding the hub;
3. If you need to use wired communication between the hub and the router, please use a network cable with an RJ45 network port to connect the LAN port of the hub to that of your router, and wait for the orange and green indicator lights on the side of the network port to light up.
1. It is recommended to install it in the center of the area where the sub-devices are located, to ensure stable communication between the hub and each sub-device. If the distance between the sub-device and the hub is too far, it may cause the offline problem of the sub-device. To avoid this problem, please add another hub and connect the sub-device to it.
2. The hub should not be too far away from the router as much as possible. In order to ensure the stability of Wi-Fi communication, it is best to maintain a straight distance of 2 to 6 meters.
1. Before adding a hub, please make sure that the yellow indicator light of the hub flashes slowly.
2. Please check whether the router is a dual-band router (2.4 GHz Wi-Fi and 5 GHz Wi-Fi are supported at the same time). If yes, please go to the router settings page, set the Wi-Fi hotspot to 2.4 GHz and try again.
3. After long pressing the hub button for 10 seconds and waiting for the yellow indicator light to flash, open the Aqara Home APP, select Add Device in the upper right corner, select "Hub M2" in the hub list, the device can be added according to the prompt of the app. If you are using an iPhone, you can scan the QR code on the bottom of the device to bind it according to the prompt. If binding fails, please long press the button for 10s to restore the hub network, restart the Wi-Fi of the mobile phone, wait for a minute and try again.
1.Please make sure the camera is connected with the 2.4GHz Wi-Fi network;
2.Wi-Fi name or password may contain special characters. Please replace them with ordinary characters and try again;
3.The camera does not support the WAP/WAP2 Wi-Fi network;
4.The camera cannot recognize the QR code generated by the phone. Please make sure the screen of the phone is not less than 4 inches, and cannot scan the QR code under back-lighting.
4.Please check whether the router turns on the Wi-Fi connection watcher function, which causes the network connection failures;
5.Please check whether the router turns on the AP isolation function, which causes the phone cannot search the camera within LAN;
6.It is recommended not to connect it to a bridge network.
1. ”Failed to add accessory”. Due to multiple adding failures, the error information of iOS cache cannot be removed. Please restart the iOS device and reset the camera;
2. ”Accessory already added”. After restarting the iOS device and reset the camera, you can manually enter the HomeKit setup code and add it again;
3. ”Accessory not found”. Please wait for 3 minutes after resetting the camera. You can manually enter the HomeKit setup code and add it again.
Please delete the previously added hub in the "Home" or "Aqara Home" app, restart the Wi-Fi of the phone, long press for 10 seconds to reset the hub until the yellow indicator light flashes, and then add the hub again.
Aqara Hub M2 can be used as the IR control center. After the relevant IR devices are paired through the app, they can be directly controlled through the app or controlled through setting automations, such as turning on the TV, turning on the fan, controlling the air conditioner and so on.
In different indoor environments, the effective communication distance between the sub-device and the hub is different. When used in daily home environment, it is recommended that the distance between the sub-device and the hub should not exceed 20 meters, and there are no more than two walls in the middle.
Triple click: add sub-device
Long press: long press the button for 10 seconds to reset the hub. This operation will not delete the device data, such as timing, power, sub-device list and so on.
Quickly click 10 times : restore to factory settings. Please clear all data.
Please make sure that the mobile phone connects to the Wi-Fi network where the hub is located, and open the Aqara Home app. On the device page, select the hub that needs to be updated, enter the hub details page, and click firmware update.
1. Long press the hub button for about 10 seconds until the yellow light flashes, indicating that the hub has been unbound from your account. This operation will not delete the device data, such as timing, power, sub-device list and so on.
2. Quickly click the hub button 10 times continuously. After the yellow light flashes, it indicates that the device has restored to the factory settings. This operation will not delete the device data, such as timing, power, sub-device list and so on.
If the remote access function cannot be used after the Internet network is down, the automation under the hub can still work normally.
1. Please check whether the power supply of the hub is normal. You can press the button on the hub to check whether the indicator light of the hub is on. If the indicator light is off, please make sure the power supply of the hub is normal; if the indicator light is on, please go to step 2.
2. Please use the mobile phone to connect to the Wi-Fi that the hub is currently connected with, and observe whether the mobile phone can connect to the Internet normally. If it is abnormal, it shows that the Wi-Fi cannot connect to the Internet, please try again after you make sure the Wi-Fi can be used normally; if it is normal, please go to step 3.
3. Please try to unplug the hub and plug it in again. If the blue indicator light flashes, please wait for the blue light to stay always on, and then check whether the hub is offline in the Aqara home app; if the blue light keeps flashing, please bind the hub again in the app ; If the yellow light flashes, please bind the hub again in the app.
4. If the hub goes online after frequently going offline, please place the hub 1-2 meters away from the router with no obstacles (especially metal obstacles) in the middle.
5. Due to performance problems, some routers may cause the device to go offline frequently when there are too many connected Wi-Fi devices. In this case, please try to reduce the number of Wi-Fi devices that have connected to the router, or replace it with a more powerful router.
6. If none of the above steps can solve the hub offline problem, please contact customer service.
1. Please check whether the hub that the sub-device is connected with is offline. If the hub also shows offline status, it means that the sub-device is offline because the hub is offline. Please try to restart the hub and try again.
2. If the hub is online but the sub-device is offline, please check whether the communication between the sub-device and the hub is normal. For more instructions, please refer to "Effective Distance Verification" in the sub-device manual. The voice prompt "connection is normal" indicates that the device and the hub can communicate effectively. If the communication is abnormal, please try to move the sub-device close to the hub or move the hub close to the sub-device and try again. After restarting the app, check whether the sub-device goes online.
3. Please check whether the power supply of the sub-device is normal, and press the button on the sub-device to check if the indicator light of the sub-device is on.
For more details, please refer to "Effective Distance Verification" in the sub-device manual. The indicator light of the sub-device will flash and the hub will play a voice prompt "connection is normal", indicating that the device and the hub can communicate effectively. If the communication is not normal, please try to move the sub-device close to the hub or move the hub close to the sub-device and try again.
The maximum number is 128 (including at least 8 neutral strong electronic devices). Without neutral strong electronic devices, the maximum number of connected sub-devices can only be 32.
Open the "Aqara Home" app. On the "Devices" page, click "[the hub name]" to enter the hub details page. Click "Sub-devices" to view the sub-devices that the current hub has been connected with.
HomeKit is a smart home platform released by Apple. HomeKit allows users to use iOS devices to control all their home accessories labeled "Works with Apple HomeKit".Apple has a "Home" app built into the iOS 10 or later version. Through “Home” app, users can manage all the HomeKit-enabled devices in one platform. Users can create Room in “Home” app, create scenes, such as, “I’m home”, “Away”, set automation, share home ect. Users can use “Home” app to easily and safely control all the HomeKit-enabled accessories. Users can also control the accessories using Siri after naming the accessories. For example, "Turn on the light" or "Turn off the light". "Set the brightness of the light to 50%". "Set the temperature to 20 degrees”. "I’m leaving".
A home hub is the brain of the HomeKit-enabled accessories, through which users can automate and remotely access HomeKit-enabled accessories. With the Apple Home app, you can set up a home hub, remotely control your HomeKit-enabled accessories, give trusted people access, and automate the accessories to do what you need as required. Learn more.
1.Control accessories. Name the accessories in Apple Home or Aqara Home app, distribute them to a specific room and tell Siri ,
“Turn on the light”
“Turn on living room lights”
“Turn off lights in my Chicago house”
2. Set scenes. Set scenes in Apple Home or Aqara Home app and name them. Ask Siri to set the following scenes,
“Hey Siri. Set the party scene"
“Good morning”
3. Check accessory status. Name the accessories in Apple Home or Aqara Home app, distribute them to a specific room and ask Siri,
“Is the living room open?”
“Living room temperature”
“What’s the living room humidity?”
Siri voice control of HomeKit-enabled accessories is available on iPhone, Apple Watch, iPad, iPod, Apple TV, HomePod. Learn More.
The HomeKit setup code is a string of 8 digits and it is pasted on the product or its packaging as a QR setup code or digital number . Each product has one unique HomeKit setup code for identification and pairing while adding the accessory. Please keep the HomeKit setup code and avoid sharing the information to others.
You can set HomePod, Apple TV 4K, Apple TV (4th generation), or iPad as a home hub to automate and remotely control HomeKit accessories on iOS devices. A device set as a home hub must be left at home, connected to a home Wi-Fi network, and powered on.
The remote access function cannot be used after the Internet is disconnected, but the accessories can still be accessed through the local area network, the Hub can still be used normally and automation can still operate normally.
1. If you use an iPad, Apple TV, HomePod as a home hub, check if the iPad, Apple TV, HomePod is connected to the router. Do not enable flight mode in iPad.
2. Open the "Home" app and check if the automation is set to disabled.
3. Please check whether the corresponding accessories for automation are offline. Please try again after restoring it online. If the Hub is offline, try restarting the Hub and try again.
4. Open the "Home" app "Home" page on your iOS device, tap the” navigation” icon in the top right corner, click "Home Settings", select your home in the "Home" list, and then under "home hub", see if the home hub shows "Connected."
5. If you use the iPad as a home hub, try reactivating the iPad's WiFi switch and try again.
1. Since the automation function requires the participation of the home hub, make sure that the home hub and the Hub are in the same LAN and that the router Wi-Fi network is stable and reliable. The number of clients connected to the router is preferred to be no more than 20 (depending on router performance). We recommend you to purchase Apple, Mi, TP-LINK, NETGEER branded routers.
2. Using the iPad as a home hub in battery mode, if the iPad's screen is dim, the communication heartbeat interval with the router becomes longer. Therefore, if you do not use the iPad, please keep the iPad in a charging state to ensure when the iPad's screen is dim, it can maintain constant communication with the router.
3. Ensure that the communication between the accessory device and the Hub is reliable. If the communication between the accessory device and the gateway is unstable, the execution will be significantly delayed.
This is because your mobile phone has not backed up or backed up iCloud data for a long time, and the mobile phone does not synchronize the data with iCloud at all times. Therefore, you need to manually synchronize the iCloud data before you can use HomeKit.
Solution: In the phone go to the “Settings” – "Your Apple ID Account" - iCloud - iCloud Backup - Click "Manual Backup" and it will be ready after the synchronization is completed.
This is because your mobile phone has not backed up or backed up iCloud data for a long time, and the mobile phone does not synchronize the data with iCloud at all times. Therefore, you need to manually synchronize the iCloud data before you can use HomeKit.
Solution: In the phone go to the settings - "Own Apple ID Account" - iCloud - iCloud Backup - Click "Manual Backup" and it will be ready after the synchronization is completed.
In iOS 11 and later, you can use HomeKit accessories such as door locks and sensors. (There are currently several products that support push notifications in Aqara products. They are: Door and Window Sensor, Motion Sensor, Vibration Sensor, and Water Leak Sensor.) Set up notifications to alert you when an accessory detects an anomaly or at a specific time of the day. For example, if you have a Door and Window Sensor installed in your home, you will be notified if the door opens when you are at home. This can be configured as follows:
1. Open the Apple “Home” app.
2. Tap and hold an accessory, then tap Details.
3. Tap Status & Notifications.
4. Turn on "Allow Notifications" and choose one of the following options:
1) Time: Set the time when you want the accessory to send a reminder.
2) Users: Receive reminders from accessories when you or others arrive at or leave your home. If you select this option, you need to configure the home hub, and make sure you can control every accessory in your home that has activated "Share My Location" and "Settings"> "[your name]"> "iCloud"> "Share My Location" and select the device.
5. To complete the operation, tap “Back” in the upper left corner and tap “Finish”.
Want to receive notification from HomeKit accessories while you are away from home? Please set up a home hub to remotely access your HomeKit accessories.
Learn more .
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Hub M2