Product Activation Region Policy
This page explains where Aqara products purchased in different markets can be activated and used.
To deliver a reliable and seamless smart home experience, product availability and activation may vary by region. Devices are designed to operate within the supported regions associated with their original sales market. Please review the information below before purchase or setup to confirm regional compatibility and avoid service interruptions.
Note: Countries not listed below are generally supported within their corresponding continent, however, this does not include the China market.
| Sales Region | Supported Activation Regions |
|---|---|
| United Arab Emirates | Middle East & Africa (excluding Israel and Turkey). India is not supported. |
| Israel | Israel |
| Turkey | Europe |
| Malaysia | Southeast Asia |
| Sri Lanka | Southeast Asia |
| Japan | Japan |
| India | India |
| Nepal | Nepal |
| Indonesia | Indonesia |
| Philippines | Philippines |
| Singapore | Southeast Asia |
| Cambodia | Cambodia |
| Brunei | Southeast Asia |
| Maldives | Southeast Asia |
| Myanmar | Southeast Asia |
| Vietnam | Vietnam |
| United States | North America + Latin America |
| Canada | North America + Latin America |
| Uruguay | North America + Latin America |
| Argentina | North America + Latin America |
| Chile | North America + Latin America |
| Brazil | North America + Latin America |
| Guatemala | North America + Latin America |
| Dominican Republic | North America + Latin America |
| Mexico | North America + Latin America |
| Costa Rica | North America + Latin America |
| Trinidad and Tobago | North America + Latin America |
Frequently Asked Questions
- Why does product availability vary by region?
Smart home products need to work with local networks, regulations, and service environments. Because these requirements differ by region, products are optimized and supported for use in specific markets.
This helps ensure reliable connectivity and stable performance. - What if I purchase the product in a country not listed above?
Generally speaking, countries not listed above are supported within their corresponding continent (except for China). Please review the regional authorization information provided by the seller before purchase. - Can I use my product in a different country or region from where it was purchased?
Products are designed to be activated and used in the supported regions associated with their original sales market. Using a product outside its supported regions may result in limited functionality or service availability.
We recommend checking the supported regions before purchase or installation. - What happens if I move to another country?
If you move to a different region, your product may not be fully supported due to differences in local networks and service requirements. Some features may be unavailable or not function as expected.
