Please confirm whether the curtain driver is clasped in place (the drive wheel is fully attached to the rail).If the curtain driver is not clasped in place, please clasp it in place following the user manual or the instructions in the Aqara Home app and try again.If the curtain driver is clasped in place, please check whether there is any malfunction at the hanging rings of the curtain driver, such as the ring being pulled apart. If there is any malfunction, please use a plier or other tools to restore the ring to its original state, or hang the curtain driver on other rings and try again.
Please confirm whether the selected curtain style is consistent with the actual situation when adding the curtain driver to the app;