Aqara Smart Plug EU

FAQ

You can turn the home electronics on or off using your smartphone with the smart plug. And you can schedule the home appliances to automatically switch on and off anytime. It provides you an interesting smart home experience.
The Aqara Smart Plug is a Zigbee protocol enabled device. It requires the Hub to function and cannot directly connect to Wi-Fi.
First, ensure that the Hub is operating normally. Then open the Aqara Home app, select the “+” in the upper right corner. Enter accessories page and choose Smart Plug, then follow the instructions in the app.
Long press the reset button for more than 5s. When the red indicator light blinks for 1s and changes to a quick, blue flashing, the Aqara Smart Plug has been successfully reset.
If the external network is down, the app control function for Aqara Smart Plug will no longer be available. But the local control for the Aqara Smart Plug will continue to be functional and its connection with other smart devices will function normally.
Due to safety reasons, when the power is off, the Aqara Smart Plug does not save settings. However, there is a “power off memory” option in the app. By choosing this option, the Smart Plug settings will be restored to its pre power off status.
The maximum load power for the Aqara Smart Plug is 2300W. The load voltage and current are 250V~ and 10A, respectively. Appliances with load power, voltage and current that do not exceed these maximums can be used with the Smart Plug.
For the specific instructions, please refer to the “effective range test” instructions in the quick start guide . If the Hub indicates “connection normal” then it means the Smart Plug and Hub are connected effectively. If there is no indication, please move the Smart Plug closer to the Hub and try again.
For the specific instructions, please refer to the “effective range test” instructions in the quick start guide . If the Hub indicates “connection normal” then it means the Smart Plug and Hub are connected effectively. If there is no indication, please move the Smart Plug closer to the Hub and try again.
The maximum load power for the Aqara Smart Plug is 2300W. The load voltage and current are 250V~ and 10A, respectively. Appliances with load power, voltage and current that do not exceed these maximums can be used with the Smart Plug.
What can the Aqara Smart Plug do?

You can use your mobile phone to turn on/off the home appliances connected with the Aqara Smart Plug. Also, you can set a timer for the home appliances to automatically turn on/off anytime and program automations and scenes to trigger based on Aqara sensors. 

Can the Aqara Smart Plug be connected to Wi-Fi without a hub? 

An Aqara Hub is required, please connect the Aqara Hub with the mobile phone, and then connect the Aqara Smart Plug to the hub.

How can I  connect the Aqara Smart Plug?

First, ensure that the Aqara Hub works normally. Then, open the Aqara Home app, select the “+” in the upper right corner. Enter "Accessories" page and choose the Aqara Smart Plug, then follow the instructions in the app.

How do I reset the Aqara Smart Plug?

Long press the reset button for more than 5 seconds. When the red indicator light blinks for 1 second and starts a quick blue flashing, the Aqara Smart Plug has been successfully reset.

If the external network (ie. Wi-Fi) is down, will the Aqara Smart Plug still function?

If the external network is down, the app control function for Aqara Smart Plug will no longer be available.  But the local control for the Aqara Smart Plug will not be affected and its connection with other smart devices will function normally.

Does the Aqara Smart Plug have a protection function?

The Aqara Smart Plug has a built-in socket protector to prevent accidental electrocution. The maximum load power of the Aqara Smart Plug is 2300W. When the connected appliance exceeds the maximum load power, the Aqara Smart Plug will automatically cut off the power to avoid any danger.

Does the Aqara Smart Plug support power-off memory?

For safety reasons, when the Aqara Smart Plug powers off, the Aqara Smart Plug does not save settings. However, there is a “power-off memory” option in the app. By choosing this option, the Aqara Smart Plug settings will be restored to their previous status.

What appliances can the Aqara Smart Plug be used with?

The maximum load power for the Aqara Smart Plug is 2300W. The maximum load voltage and current are 250V~ and 10A, respectively. Appliances with load power, voltage and current that do not exceed these maximums can be used with the Aqara Smart Plug.

How do I verify an effective connection between the Aqara Smart Plug and the Aqara Hub?

For specific instructions, please refer to the "Effective Range Test” instructions in the operating manual. If the hub indicates "normal link confirmed" then it means the smart plug and hub are connected effectively. If there is no voice prompt, please move the smart plug closer to the hub and try again.

What can I do if  the Aqara Smart Plug goes offline?

Please check if the Wi-Fi network and the power supply of the hub work properly. If they do work normally, please reset the Aqara Smart Plug and reconnect the smart plug according to instructions. If the connection is unsuccessful, please move the plug closer to the hub and try again.

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