Product Support
Camera Hub G2H Pro
Camera Hub G2H Pro
You can quickly press the button on the top of the camera three times to initiate ZigBee end device connection. G2H Pro support ZigBee 3.0 protocol and can connect 128 end devices at most.
You can scan the QR code generated by Aqara Home app to connect to internet. After the camera is powered on, please open the app and connect the device to 2.4GHz Wi-Fi, according to the voice prompt. Then, the QR code is generated, and you can scan the QR code through the G2H Pro lens for the network connection.
It supports 2.4GHz IEEE902.11b/g/n Wi-Fi protocol. And it doesn’t support 5GHz Wi-Fi. When connecting the mixing frequency router, it is recommended to separate 2.4GHz and 5GHz Wi-Fi to avoid abnormal connection.
Please check the distance between camera and router, and make sure the Wi-Fi signal is strong enough. If Wi-Fi connecting abnormally, please use Wi-Fi signal amplifier or mobile router to ensure that the device can receive Wi-Fi signals well. Please make sure connecting to 2.4GHz Wi-Fi. Please check if the Wi-Fi SSID or Wi-Fi PWD is correct.
It will take at least 18GB to store one day’s video. Generally, the TF card with 512GB capacity is expected to be stored for 4 weeks, totaling 28 days.
Yes. However, you can’t view the video through Aqara Home app because of no internet.
It supports the TF card with CLASS 4 above and format of FAT32. The capacity is 512GB at most. However, We suggest you use the TF card with CLASS 10 above.
It supports magnetic suction and flat installation. You can use 3M glue in the accessories to paste the iron sheet on the non-magnetic material surface, or use fastening screws to fix the iron sheet on the non-magnetic material surface, and then fix the camera.
Please check there is no operations such as network disconnection, reset or factory setting recovery in the intermediate process.
IOS user should upload custom ringtone to iCloud at first, then choose the ringtone and upload to camera through Aqara Home app.
Only when inserting the TF card to camera you can find the NAS storage portal in SD storage. That is because NAS storage must be based on a TF card.
It is recommended 32 ASCII characters of SSID and 32 ASCII characters of PWD at most.
Please avoid the camera in the physical center of the Wi-Fi mesh network. And avoid the signal of Wi-Fi is too bad.
You should open these functions on device more setting at first, then it works.
Please avoid the camera facing the easily reflective object.
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Camera Hub G2H Pro
Updated Info
Version: 4.0.2_0016.00042023-05-29Version History
What's New:
1. Upgrade the Hub firmware version to V4.0.2
2. New feature launched: Block audio recording
3. The NAS feature access protocol update supports more secure SMB2.X and SMB3.X protocols, and no longer supports SMB1.0 protocol. (Please note that some NAS devices that are not enabled for SMB2.X or SMB3.X protocol compatibility after firmware update will disconnect the NAS connection and require the user to enable the NAS2.X /3.X protocol.