Service Process

1. Whole house intelligent solution design

We provide you with professional solution design services. You only need to pay a reasonable deposit to tailor a whole-house smart solution for you.

2. Sign a contract (including service fee)

In order to make users’ consumption clear, we separately propose the service cost. When you confirm that all the details meet your needs, sign the whole-house smart service contract.

3. Construction docking

Our “service engineers” will contact you or workers for construction, check the matters that need attention, confirm the on-site service time, and charge you the remaining fees of the service contract before installation and configuration.

4. Installation and configuration

Our professional whole-house smart installation and configuration services can save you valuable time and create a comfortable smart life for you.

5. Completion acceptance

You’re done. Now you can enjoy the comfort that smart home brings to you. At the same time, don’t forget to perform completion inspection to ensure that all the functions you want have been realized.

6. Worry-free after-sales

Aqara service providers provide you with 24/7 after-sales service, making smart life not only comfortable but also assured. If you need extended warranty, please consult the store staff.