You can quickly press the button on the top of the camera three times to initiate ZigBee end device connection. G2H Pro support ZigBee 3.0 protocol and can connect 128 end devices at most.

You can scan the QR code generated by Aqara Home app to connect to internet. After the camera is powered on, please open the app and connect the device to 2.4GHz Wi-Fi, according to the voice prompt. Then, the QR code is generated, and you can scan the QR code through the G2H Pro lens for the network connection.

It supports 2.4GHz IEEE902.11b/g/n Wi-Fi protocol. And it doesn’t support 5GHz Wi-Fi. When connecting the mixing frequency router, it is recommended to separate 2.4GHz and 5GHz Wi-Fi to avoid abnormal connection.

Please check the distance between camera and router, and make sure the Wi-Fi signal is strong enough. If Wi-Fi connecting abnormally, please use Wi-Fi signal amplifier or mobile router to ensure that the device can receive Wi-Fi signals well. Please make sure connecting to 2.4GHz Wi-Fi. Please check if the Wi-Fi SSID or Wi-Fi PWD is correct.

It will take at least 18GB to store one day’s video. Generally, the TF card with 512GB capacity is expected to be stored for 4 weeks, totaling 28 days.

Yes. However, you can’t view the video through Aqara Home app because of no internet.

It supports the TF card with CLASS 4 above and format of FAT32. The capacity is 512GB at most. However, We suggest you use the TF card with CLASS 10 above.

At most 4 .

It supports magnetic suction and flat installation. You can use 3M glue in the accessories to paste the iron sheet on the non-magnetic material surface, or use fastening screws to fix the iron sheet on the non-magnetic material surface, and then fix the camera.

At most 5, maximum 5MB per ringtone.

Please check there is no operations such as network disconnection, reset or factory setting recovery in the intermediate process.

IOS user should upload custom ringtone to iCloud at first, then choose the ringtone and upload to camera through Aqara Home app.

Only when inserting the TF card to camera you can find the NAS storage portal in SD storage. That is because NAS storage must be based on a TF card.

Only support MP3 audio format.

It is recommended 32 ASCII characters of SSID and 32 ASCII characters of PWD at most.

Please avoid the camera in the physical center of the Wi-Fi mesh network. And avoid the signal of Wi-Fi is too bad.

You should open these functions on device more setting at first, then it works.

Please avoid the camera facing the easily reflective object.

Pleck check whether the lens is dirty.

1. Bring your mobile phone closer to the Hub when connecting to Wi-Fi.
2. Connect your phone to Wi-Fi.
3. The phone is required to be connected to the Wi-Fi in the 2.4GHz band.
4. In case of the prompt of Hub connection failure on the mobile phone app, please reset the Hub: Press and hold the button on the Hub for 10s until the orange indicating light is flashing.

Aqara Hub E1 can be applied to the standard USB interface with the output power higher than 2.5W (5V/0.5A), such as sockets, plugs, power adapters and appliances with the USB power supply interface.

1. Wi-Fi relay means that Aqara Hub E1 will generate new WLAN hotspots after being connected to the home wireless router to enlarge the signal cover for other Wi-Fi-appliable devices to connect, which can be used in places with poor Wi-Fi signal including hallway and entry door, and supports up to two accessories.
2. The Wi-Fi relay function can be enabled in the “Settings” - “Wi-Fi Relay” of the app. The device has default hotspot name and password, which can be changed by users.

The connectable distance between the accessory and the Hub varies for different indoor environment. When it is applied in the home environment, it is recommended that the distance between the accessory and the Hub should be no more than 10m, with at most two walls.

The Hub has no built-in loudspeaker and buzzer, so it does not support the local audio alarm, however, it can work with other alarm device on the local area network or in the cloud through automation to achieve alarm function.

1. The accessory may be too far from the Hub, or have a metal shade in between. Please shorten the distance between the accessory and the Hub, and avoid the metal shade.
2. The battery may run down and need to be replaced.
Tips: For a better experience, please upgrade the device firmware in time to ensure the compatibility and stable communications.

Please check the log information of the device to recognize devices; When adding a new device, it is suggested to mark the device by the installation location or usage, and rename the new device.

1. The “Preventing accidental deletion” of the Hub is provided for the purpose to avoid the network disconnection of the device due to the misoperation of the function buttons (for example, press and hold a function button for 10s). After enabling this function, the device can only be unbound through the app (when the device is connected to the network normally).
2. The function can be enabled by selecting " Preventing accidental deletion settings" in the Setting in the app.

1. The execution mode of the smart scenes can be divided into cloud execution and local execution. The manual smart scenes are executed via the cloud, and the execution modes of automatic smart scenes can be viewed in the More Settings.
2. For the smart scenes executed via the cloud, it uploads the signal sensed by the trigger device to the cloud via network, which then sends the corresponding control commands to the executing device. In this way, the smart scenes cannot be executed in case of disconnection between the Hub and the network.
3. For the smart scenes executed locally, the trigger device will send the signal sensed to the Hub, which will send the corresponding control commands to the device through Bluetooth, Zigbee or local area network. In this way, the smart scenes can be executed when the Hub is connected to the actuating device normally, even if the router cannot connect to the external network.

1. Zigbee accessories can connect the Aqara Hom APP via the Hub. When connecting the Aqara Home APP, please select the Hub to bind according to the prompt in the app.
2. If you want to change the Hub bound to a Zigbee accessory, please firstly delete the Zigbee accessory from the app homepage and add it again, then re-add the Hub to be bound.
3. You can view the list of accessories bound to the Hub in the app.

The device does not support adding accessories via Bluetooth.

1. The Wi-Fi-connectable devices connected the Aqara Home APP enable communication via the router-oriented local area network and Hub, to achieve the smart automations within the local area network; or connect to the cloud via the router, and the cloud sends the executive command to corresponding Wi-Fi-connectable actuating device based on the smart scenarios.
2. According to the working principle, the Wi-Fi-connectable devices can be interconnected through the above two methods, so it does not require or is unable to connect to the Hub.

When the Wi-Fi repeater function is enabled, the IP address is still assigned by the router. 1) When some brands of wireless routers receive frequent connection requests, they may refuse to assign IP addresses, resulting in Wi-Fi repeater unable to connect. It is recommended to restart the route or try to connect again after waiting for a period of time. 2) in some scenarios, the hub may switch back and forth to connect different routers when multiple routers in the same WLAN share SSID but use different channels (such as office environment) , once the channel is changed, the devices under repeater can not establish the corresponding IP relationship with the new route, resulting in the Wi-Fi repeater unable to communicate. It is recommended to experience the Wi-Fi repeater function only in a single router environment.

After adding the device to the Apple Home APP, a HomePod or Apple TV (tvOS 11.0 or above) or an iPad (iOS 12.0 or above) that has been set up as the household pivot is required to achieve remote control. Refer to the prompts of Apple Home APP for specific operation.

When adding the Hub to the Home APP, only the accessories supporting HomeKit function can be displayed on the Home APP; The devices without the authorization of "Works with Apple HomeKit" cannot be connected to the HomeKit.

When some mobile phones add the second device to the repeater, possible appear the mobile phone connects to the repeater first, which leads to the maximum number of two devices allowed to access reached. When the APP“Add device”page show "message send to device",then disconnect the mobile phone from the repeater manually, which can ensure that the second device can successfully connect to the repeater

1. Before adding an Hub M1S, please make sure that the mobile phone has been connected with the 2.4GHz Wi-Fi network, and keep the mobile phone as close to the product as possible.
2. If the device fails to be added or the network is not connected for more than 15 minutes after start-up, please long press the device button for more than 10s until the yellow indicator light flashes, and then add the device again.
3. When you hear the voice prompt "waiting to connect, please open Aqara Home App", you can use Aqara Home to add the device. If you hear the voice prompt "waiting to connect, please open the Mi Home App" in the factory state, you need to press the button twice within 10 seconds after hearing the voice prompt. The device has successfully switched the app platform until you will hear the voice prompt "beep". And then, you can use Aqara Home to add it after the yellow indicator light flashes.
4. If the device still cannot be added successfully, please power it off, then power it on, and try to add it again. You can also press its button ten times to restore it to the factory settings and try again. Please note that restoring it to the factory settings will clear all usage data, including information about added sub-devices.

1.The hub needs to be plugged into a power outlet.
2.To ensure a stable connection with accessories, it is recommended to install the hub in a central location.
3.Avoid metal obstacles and load-bearing walls between the hub and its accessories, and between the hub and the router.

No, make sure your phone is connected to the Wi-Fi and then connect to the hub via the app.

When the hub alarms, this operation can remove the alarm; when the hub plays ringtone, this operation can stop playing; besides, this operation can turn on/off the night light.

1.Zigbee accessories can only connect to the Aqara Home app via a hub. Select the hub to pair with while connected to the Aqara Home app.
2.If you want to connect a Zigbee accessory to a different hub, please delete it from the homepage in the Aqara Home app first. Then add it again and select the hub you want to pair it with.
You can view the list of accessories paired with the hub in the plug-in of the hub.

1.This hub supports up to 32 Zigbee end devices.
2.If you want to add more Zigbee end devices, you can add a Zigbee router to the hub first, and then add further Zigbee end devices. The Zigbee router has extending functionality. After expansion, the hub can support up to 128 Zigbee accessories.
3. Among the Zigbee products of the Aqara and Mijia brands, the product powered by the neutral and live wires is a router, and the product powered by the live wire or by the battery is an end device. Each router can extend to support 16 end devices.

The effective distance range between a accessory and the hub varies depending on the actual indoor environment. For household use, the distance between a accessory and the hub should be no more than 10 meters and there should be no more than two walls between them.

After successfully connecting a Zigbee accessory, try to trigger the accessory before installing it, to see if the accessory's status is updated in the app. Otherwise, refer to the method on how to verify the connection between the accessory and the hub (press reset button for most accessories). The hub will beep twice to indicate that the accessory is within effective range.

1.It may be placed too far from the hub or there may be metal obstacles in between, try moving it closer to the hub.
2.The battery may be depleted, and needs to be replaced.
Note: In order to achieve an optimal experience, please update the hub's firmware in time to ensure compatibility and a stable communication between devices.

You can view the device logs to identify different devices. When adding devices, it is recommended to categorize devices based on their installation location or intended use and rename them via the app.

After adding the hub to the Apple Home app, you also need to set up a HomePod, Apple TV (tvOS 11.0 or above), or iPad (iOS 12.0 or above) in order to control the hub remotely. Please refer to Apple Home app notifications for specific operations.

When the hub is added to the Apple Home app, only accessories that support HomeKit are displayed in the Apple Home app. Devices without "Works with Apple HomeKit" authorization cannot access HomeKit.

Click "Automation" on the homepage of the app, then click "+" in the upper right corner of the page, then add the trigger device and conditions in "IF", and then add the execution device and the execution result in "THEN". A scene is a collection of multiple automations and can also be used as the execution result of the automation.
For example, you need to set the motion sensor to trigger the light to turn on when it detects someone: click the "+" in the upper right corner of the automation page, select the motion sensor in "IF"> someone moves, and select the light in "THEN" > turn on. And then, you complete the automation settings.

1. According to the characteristics of automations, the execution methods are divided into the cloud method and the local method. It can be viewed in Automation> More settings (three dots in the upper right corner)> Execution method.
2. The automation of cloud execution needs to rely on the network to upload the signal sensed by the trigger device to the cloud, and the cloud then sends the corresponding control command to the execution device. Therefore, once the hub is disconnected from the network, automation cannot be executed.
3. In the automation of local execution, the trigger device will send the sensed signal to the hub, and the hub will send the corresponding control command to the execution device through Zigbee or LAN. So even if the router cannot connect to the external network, as long as the communication connection between the hub and the execution device is normal, automation can still be executed.

Aqara Hub M2 is a smart home control center, and also a smart bridge compatible with Apple HomeKit. It supports Wi-Fi or Ethernet network access and interconnection with Zigbee sub-devices. With IR remote control function, it can add and manage different IR devices. Aqara Hub M2 helps you more conveniently control plug, lights, curtain, air conditioner, fan, etc. For more details about the sub-devices that are currently supported by the hub, please log in to www.aqara.com.

Automation can help you do a lot of things automatically, such as setting the timing to turn off the lights at 10 o'clock every night, automatically turning off the air conditioner after you leave home, automatically turning on the corridor light when you arrive home, turning on the lights when people come, and turning off the lights when people go.

In smart home, scene control is a very practical function. You can create a scene through the app and add multiple devices to the scene. For example, you create a "good night" scene, add "bedroom lights", "living room lights" and "corridor light" to the scene, and set all the switch statuses to be off. After the settings are completed, you can execute the "good night" scene to turn off "bedroom lights", "living room lights", "corridor light".

Zigbee technology is a short-range, low power-consumption wireless communication technology. The Hub M2 adapts Zigbee3.0 and has the following advantages:
1.Ultra-low power consumption
2. Short delay.
3. Ad-hoc network, which is compatible with more sub-devices.
4. Strong reliability.
5. High security.

1. You need a 2.4GHz router in your home and it works normally;
2. The hub only supports the 2.4GHz Wi-Fi network. If you use a dual-band router, please turn off the 5GHz Wi-Fi network before adding the hub;
3. If you need to use wired communication between the hub and the router, please use a network cable with an RJ45 network port to connect the LAN port of the hub to that of your router, and wait for the orange and green indicator lights on the side of the network port to light up.

1. It is recommended to install it in the center of the area where the sub-devices are located, to ensure stable communication between the hub and each sub-device. If the distance between the sub-device and the hub is too far, it may cause the offline problem of the sub-device. To avoid this problem, please add another hub and connect the sub-device to it.
2. The hub should not be too far away from the router as much as possible. In order to ensure the stability of Wi-Fi communication, it is best to maintain a straight distance of 2 to 6 meters.

1. Before adding a hub, please make sure that the yellow indicator light of the hub flashes slowly.
2. Please check whether the router is a dual-band router (2.4 GHz Wi-Fi and 5 GHz Wi-Fi are supported at the same time). If yes, please go to the router settings page, set the Wi-Fi hotspot to 2.4 GHz and try again.
3. After long pressing the hub button for 10 seconds and waiting for the yellow indicator light to flash, open the Aqara Home APP, select Add Device in the upper right corner, select "Hub M2" in the hub list, the device can be added according to the prompt of the app. If you are using an iPhone, you can scan the QR code on the bottom of the device to bind it according to the prompt. If binding fails, please long press the button for 10s to restore the hub network, restart the Wi-Fi of the mobile phone, wait for a minute and try again.

1.Please make sure the camera is connected with the 2.4GHz Wi-Fi network;
2.Wi-Fi name or password may contain special characters. Please replace them with ordinary characters and try again;
3.The camera does not support the WAP/WAP2 Wi-Fi network;
4.The camera cannot recognize the QR code generated by the phone. Please make sure the screen of the phone is not less than 4 inches, and cannot scan the QR code under back-lighting.
4.Please check whether the router turns on the Wi-Fi connection watcher function, which causes the network connection failures;
5.Please check whether the router turns on the AP isolation function, which causes the phone cannot search the camera within LAN;
6.It is recommended not to connect it to a bridge network.

1. ”Failed to add accessory”. Due to multiple adding failures, the error information of iOS cache cannot be removed. Please restart the iOS device and reset the camera;
2. ”Accessory already added”. After restarting the iOS device and reset the camera, you can manually enter the HomeKit setup code and add it again;
3. ”Accessory not found”. Please wait for 3 minutes after resetting the camera. You can manually enter the HomeKit setup code and add it again.

Please delete the previously added hub in the "Home" or "Aqara Home" app, restart the Wi-Fi of the phone, long press for 10 seconds to reset the hub until the yellow indicator light flashes, and then add the hub again.

The hub indicator:

Aqara Hub M2 can be used as the IR control center. After the relevant IR devices are paired through the app, they can be directly controlled through the app or controlled through setting automations, such as turning on the TV, turning on the fan, controlling the air conditioner and so on.

In different indoor environments, the effective communication distance between the sub-device and the hub is different. When used in daily home environment, it is recommended that the distance between the sub-device and the hub should not exceed 10 meters, and there are no more than two walls in the middle.

Triple click: add sub-device
Long press: long press the button for 10 seconds to reset the hub. This operation will not delete the device data, such as timing, power, sub-device list and so on.
Quickly click 10 times : restore to factory settings. Please clear all data.

There is no need to reconnect to Wi-Fi and no data will be lost.

Please make sure that the mobile phone connects to the Wi-Fi network where the hub is located, and open the Aqara Home app. On the device page, select the hub that needs to be updated, enter the hub details page, and click firmware update.

1. Long press the hub button for about 10 seconds until the yellow light flashes, indicating that the hub has been unbound from your account. This operation will not delete the device data, such as timing, power, sub-device list and so on.
2. Quickly click the hub button 10 times continuously. After the yellow light flashes, it indicates that the device has restored to the factory settings. This operation will not delete the device data, such as timing, power, sub-device list and so on.

If the remote access function cannot be used after the Internet network is down, the automation under the hub can still work normally.

1. Please check whether the power supply of the hub is normal. You can press the button on the hub to check whether the indicator light of the hub is on. If the indicator light is off, please make sure the power supply of the hub is normal; if the indicator light is on, please go to step 2.
2. Please use the mobile phone to connect to the Wi-Fi that the hub is currently connected with, and observe whether the mobile phone can connect to the Internet normally. If it is abnormal, it shows that the Wi-Fi cannot connect to the Internet, please try again after you make sure the Wi-Fi can be used normally; if it is normal, please go to step 3.
3. Please try to unplug the hub and plug it in again. If the blue indicator light flashes, please wait for the blue light to stay always on, and then check whether the hub is offline in the Aqara home app; if the blue light keeps flashing, please bind the hub again in the app ; If the yellow light flashes, please bind the hub again in the app.
4. If the hub goes online after frequently going offline, please place the hub 1-2 meters away from the router with no obstacles (especially metal obstacles) in the middle.
5. Due to performance problems, some routers may cause the device to go offline frequently when there are too many connected Wi-Fi devices. In this case, please try to reduce the number of Wi-Fi devices that have connected to the router, or replace it with a more powerful router.
6. If none of the above steps can solve the hub offline problem, please contact customer service.

1. Please check whether the hub that the sub-device is connected with is offline. If the hub also shows offline status, it means that the sub-device is offline because the hub is offline. Please try to restart the hub and try again.
2. If the hub is online but the sub-device is offline, please check whether the communication between the sub-device and the hub is normal. For more instructions, please refer to "Effective Distance Verification" in the sub-device manual. The voice prompt "connection is normal" indicates that the device and the hub can communicate effectively. If the communication is abnormal, please try to move the sub-device close to the hub or move the hub close to the sub-device and try again. After restarting the app, check whether the sub-device goes online.
3. Please check whether the power supply of the sub-device is normal, and press the button on the sub-device to check if the indicator light of the sub-device is on.

For more details, please refer to "Effective Distance Verification" in the sub-device manual. The indicator light of the sub-device will flash and the hub will play a voice prompt "connection is normal", indicating that the device and the hub can communicate effectively. If the communication is not normal, please try to move the sub-device close to the hub or move the hub close to the sub-device and try again.

The maximum number is 128 (including at least 8 neutral strong electronic devices). Without neutral strong electronic devices, the maximum number of connected sub-devices can only be 32.

Open the "Aqara Home" app. On the "Devices" page, click "[the hub name]" to enter the hub details page. Click "Sub-devices" to view the sub-devices that the current hub has been connected with.

HomeKit is a smart home platform released by Apple. HomeKit allows users to use iOS devices to control all their home accessories labeled "Works with Apple HomeKit".Apple has a "Home" app built into the iOS 10 or later version. Through “Home” app, users can manage all the HomeKit-enabled devices in one platform. Users can create Room in “Home” app, create scenes, such as, “I’m home”, “Away”, set automation, share home ect. Users can use “Home” app to easily and safely control all the HomeKit-enabled accessories. Users can also control the accessories using Siri after naming the accessories. For example, "Turn on the light" or "Turn off the light". "Set the brightness of the light to 50%". "Set the temperature to 20 degrees”. "I’m leaving".

A home hub is the brain of the HomeKit-enabled accessories, through which users can automate and remotely access HomeKit-enabled accessories. With the Apple Home app, you can set up a home hub, remotely control your HomeKit-enabled accessories, give trusted people access, and automate the accessories to do what you need as required. Learn more.

1.Control accessories. Name the accessories in Apple Home or Aqara Home app, distribute them to a specific room and tell Siri ,
“Turn on the light”
“Turn on living room lights”
“Turn off lights in my Chicago house”
2. Set scenes. Set scenes in Apple Home or Aqara Home app and name them. Ask Siri to set the following scenes,
“Hey Siri. Set the party scene"
“Good morning”
3. Check accessory status. Name the accessories in Apple Home or Aqara Home app, distribute them to a specific room and ask Siri,
“Is the living room open?”
“Living room temperature”
“What’s the living room humidity?”
Siri voice control of HomeKit-enabled accessories is available on iPhone, Apple Watch, iPad, iPod, Apple TV, HomePod. Learn More.

The HomeKit setup code is a string of 8 digits and it is pasted on the product or its packaging as a QR setup code or digital number . Each product has one unique HomeKit setup code for identification and pairing while adding the accessory. Please keep the HomeKit setup code and avoid sharing the information to others.

Please check here .

Please check here .

You can set HomePod, Apple TV 4K, Apple TV (4th generation), or iPad as a home hub to automate and remotely control HomeKit accessories on iOS devices. A device set as a home hub must be left at home, connected to a home Wi-Fi network, and powered on.

The remote access function cannot be used after the Internet is disconnected, but the accessories can still be accessed through the local area network, the Hub can still be used normally and automation can still operate normally.

1. If you use an iPad, Apple TV, HomePod as a home hub, check if the iPad, Apple TV, HomePod is connected to the router. Do not enable flight mode in iPad.
2. Open the "Home" app and check if the automation is set to disabled.
3. Please check whether the corresponding accessories for automation are offline. Please try again after restoring it online. If the Hub is offline, try restarting the Hub and try again.
4. Open the "Home" app "Home" page on your iOS device, tap the” navigation” icon in the top right corner, click "Home Settings", select your home in the "Home" list, and then under "home hub", see if the home hub shows "Connected."
5. If you use the iPad as a home hub, try reactivating the iPad's WiFi switch and try again.

1. Since the automation function requires the participation of the home hub, make sure that the home hub and the Hub are in the same LAN and that the router Wi-Fi network is stable and reliable. The number of clients connected to the router is preferred to be no more than 20 (depending on router performance). We recommend you to purchase Apple, Mi, TP-LINK, NETGEER branded routers.
2. Using the iPad as a home hub in battery mode, if the iPad's screen is dim, the communication heartbeat interval with the router becomes longer. Therefore, if you do not use the iPad, please keep the iPad in a charging state to ensure when the iPad's screen is dim, it can maintain constant communication with the router.
3. Ensure that the communication between the accessory device and the Hub is reliable. If the communication between the accessory device and the gateway is unstable, the execution will be significantly delayed.

This is because your mobile phone has not backed up or backed up iCloud data for a long time, and the mobile phone does not synchronize the data with iCloud at all times. Therefore, you need to manually synchronize the iCloud data before you can use HomeKit.
Solution: In the phone go to the “Settings” – "Your Apple ID Account" - iCloud - iCloud Backup - Click "Manual Backup" and it will be ready after the synchronization is completed.

This is because your mobile phone has not backed up or backed up iCloud data for a long time, and the mobile phone does not synchronize the data with iCloud at all times. Therefore, you need to manually synchronize the iCloud data before you can use HomeKit.
Solution: In the phone go to the settings - "Own Apple ID Account" - iCloud - iCloud Backup - Click "Manual Backup" and it will be ready after the synchronization is completed.

In iOS 11 and later, you can use HomeKit accessories such as door locks and sensors. (There are currently several products that support push notifications in Aqara products. They are: Door and Window Sensor, Motion Sensor, Vibration Sensor, and Water Leak Sensor.) Set up notifications to alert you when an accessory detects an anomaly or at a specific time of the day. For example, if you have a Door and Window Sensor installed in your home, you will be notified if the door opens when you are at home. This can be configured as follows:
1. Open the Apple “Home” app.
2. Tap and hold an accessory, then tap Details.
3. Tap Status & Notifications.
4. Turn on "Allow Notifications" and choose one of the following options:
1) Time: Set the time when you want the accessory to send a reminder.
2) Users: Receive reminders from accessories when you or others arrive at or leave your home. If you select this option, you need to configure the home hub, and make sure you can control every accessory in your home that has activated "Share My Location" and "Settings"> "[your name]"> "iCloud"> "Share My Location" and select the device.
5. To complete the operation, tap “Back” in the upper left corner and tap “Finish”.
Want to receive notification from HomeKit accessories while you are away from home? Please set up a home hub to remotely access your HomeKit accessories.
Learn more .

You can scan the QR code to connect Aqara Smart Camera G2H (Hub) to the network. After the device is powered on, please open the app and connect the device to 2.4GHz Wi-Fi, according to the voice prompt. Then, the QR code is generated, and you can scan the QR code through the G2H lens for the network connection.

Aqara Smart Camera G2H (Hub) supports the Wi-Fi with 2.4GHz IEEE802.11b/g/n protocol, and does not support 5GHz Wi-Fi.

1. The distance between the device and the wireless router is too far away or there are many obstacles in the middle. When the Wi-Fi signal is weak, the network connection may be unsuccessful. Please use a Wi-Fi signal amplifier to relay the signal or move the router close to a place where the device can receive the Wi-Fi signal well 2. When the wrong Wi-Fi information is entered, the network connection cannot be completed. Please enter the correct information and try again.

The hub of Aqara Smart Camera G2H (Hub) can be connected with Aqara's other smart sensors and controllers, such as door and window sensor, motion sensor, smart plug, wireless switch and other devices. Through the hub function, you can control these smart devices by app. The hub is the data interaction and control center of the entire home smart devices.

The hub of Aqara Smart Camera G2H (Hub) can be connected through the ZigBee 3.0 protocol, and it can directly support 32 Zigbee terminal devices at most.

Aqara Smart Camera G2H (Hub) supports MicroSD card in FAT32 format, whose reading and writing speed is Class 4 or above. It is recommended to choose the MicroSD card with reading and writing speed of Class10 or above, which supports the maximum capacity of 32GB.

Aqara Smart Camera G2H (Hub) can record high-definition video by default. 8G memory card can record video for 18 hours; 16G memory card can record video for 36 hours; 32G memory card can record video for about 3 days.

1. Some knockoffs of small-capacity memory cards pretend to be sold as large-capacity cards; 2. After some devices have been tested, the MicroSD cards could be maliciously partitioned, and the devices can only read the partition partially; 3. Because the manufacturer's capacity formula is different (the actual measurement unit of normal capacity is 1024KB=1MB, and the manufacturer measurement unit is 1000KB=1MB.), the actual capacity will be slightly smaller than that on the nameplate.

Yes, you can't view the video in the MicroSD card remotely through the app without network connection.

The correlation event means that Aqara Smart Camera G2H (Hub) can be correlated with devices in the same home, such as when door and window sensor is triggered, after detecting human motion, the hub can help locate the time position of the event in the recording area. The maximum number of correlation events is 100. Set a correlation event: click the app > "Correlation events" in the lower right corner > select the trigger device for the correlation event > select the color > save.

There is no limit to the number of clients, and it is recommended that 4 users watch at the same time at most, because the more clients the hub is connected with, the more resources the processor consumes (too many client connections will cause real-time image to freeze, delay, etc.)

After adding the device to the Apple Home app, you need to install a HomePod, Apple TV (tvOS 11.0 or later) or an iPad (iOS 12.0 or later) that has been set as the home center to realize remote control. For specific operations, please refer to the Apple Home app instructions.

The bracket base of Aqara Smart Camera G2H (Hub) contains two powerful magnets, which support magnetic attraction on refrigerators, iron door and other objects, and can also be stuck to non-magnetic attraction objects by using the 3M tape and iron pieces in the accessories. Please use them to install the bracket.

Enter the app, click on the “...” in the upper right corner > More settings > Camera settings > Video settings > Image inversion, and correct the video image by adjusting it up and down or left and right.

1. The equivalent capacity of a standard single battery out of the doorbell factory is about 2900 mAh. When you replace it with a new battery, please choose the battery with a capacity not less than 2900 mAh.
2. If connected with HomeKit, the doorbell will record video if it is triggered and there’s motion detected until the motion ends, which may consume more power and shorten the battery life compared to using the doorbell in Aqara Home only.
3. If the loitering detection interval is configured too short, the doorbell may be frequently triggered, which may shorten the battery life.
4. Battery life can be shortened by using new and old batteries together, using other non-LR6 batteries or non-1.5V batteries.
5. If the doorbell is far away from the repeater (more than Max. 5 meters), or there is too much wireless interference in the surroundings, the doorbell will need to increase the transmission power for communication, which will result in the higher power consumption and shorten the battery life.
6. In the Power Saving Mode, the PIR detection function is turned off, and the doorbell can only be triggered by pressing the bell, remotely viewing video in the app, etc., which will greatly extend the doorbell life.

1. There might be factors in the surroundings of the doorbell causing the false-triggering of PIR (e.g. thermal disturbances due to big gaps of temperature within the detection range, such as hot air blowing continuously). In this case, please lower the sensitivity or temporarily switch to the Power Saving Mode (PIR function will be turned off.).
2. If the loitering detection interval is too long, the person detected may have left out of the monitoring field when the video recording starts. In this case, please shorten the detection interval.

1. The doorbell can use AA batteries or rechargeable lithium batteries with 1.5V discharge voltage. If NiMH batteries with 1.2V output voltage are used, the electricity statistics will be inaccurate. LR6 alkaline AA batteries are recommended.
2. It is recommended to replace 6 new batteries of the same model at a time. If new and old batteries or different batteries are mixed to use, the battery life will be shortened.

1. Check whether the Power Saving Mode is enabled. If enabled, the video recording can only be triggered by pressing the doorbell or remotely viewing video in the app. PIR can work if switched to the normal mode.
2. Check whether the video recording of loitering detection is turned on.
3. Check whether the loitering detection interval is too long.

If you connect to DC power supply, both terminals can be connected to positive or negative poles.

Please check whether the distance between the doorbell and the repeater is out of the allowable range, or other Wi-Fi co-frequency interference sources are surrounded, if yes, you can improve the connection by adjusting the position of the repeater or modifying the Wi-Fi channel.

Please ensure that the indicator light switch is turned off. If the doorbell is connected to HomeKit, please turn off the indicator light switch in Apple "Home" app to ensure the synchronization.

2.4 GHz Wi-Fi protocol can be applied between the doorbell and the repeater, and between repeater and the router. The doorbell cannot bind with other child devices directly. To work with other Aqara child devices, an Aqara hub is required.

The Video Doorbell G4 is recommended to be installed on a porch or in other shaded areas.

The screws on the back plate are designed to be immovable to avoid the screws falling off and missing during disassembly of the doorbell. Do not pull out the screw forcibly.

Only MP3 not larger than 5 Mb can be uploaded, and each device only supports a maximum of five customized ringtones.

Although the doorbell does not have the hub function, the localization of some doorbell functions can still be realized, such as playing a customized ringtone on the repeater after pressing the doorbell.

1. The face recognition function is turned off by default. You can open the device settings page - More Settings - Detection - Face Recognition, turn the function on and set the relevant parameters.
2. The sensitivity of face recognition is medium by default. If it cannot detect any face even if the function is enabled, please adjust to the high sensitivity.
3. Please check whether the light surrounding the doorbell is good. Face recognition ratio can be lowered under backlight, dim light. In addition, it can be affected by infrared night vision, starting image distortion calibration.

The face recognition has two functions of face capture and face matching, both of which are performed locally on the device. However, to display and mark the face, it needs to connect to the cloud server. When the doorbell is disconnected from the router, it will not affect the face capture and matching, nor affect the local execution of automations related to face recognition. However, the newly captured face image after the doorbell disconnected from the router cannot be displayed on the app.

It is the ambient temperature of the doorbell detected by the high and low temperature alarm. It will alarm before the battery fails due to the impact caused by ambient temperature.

The doorbell relies on the Wi-Fi transmitted by the repeater for connection, and has one-to-one binding configuration with the repeater before leaving the factory. User cannot unbind the doorbell and the repeater.

PIR detection sensitivity is divided into high and low levels. When moving horizontally (90° to the PIR detection direction), PIR can detect about 4 meters with high sensitivity, and about 2 meters with low sensitivity. When moving vertically (parallel to the PIR detection direction), the detection distance will be shortened. PIR horizontal detection angle is 120°, and vertical detection angle is 80°

You can quickly press the button on the top of the camera three times to initiate ZigBee end device connection. G2H Pro support ZigBee 3.0 protocol and can connect 128 end devices at most.

You can scan the QR code generated by Aqara Home app to connect to internet. After the camera is powered on, please open the app and connect the device to 2.4GHz Wi-Fi, according to the voice prompt. Then, the QR code is generated, and you can scan the QR code through the G2H Pro lens for the network connection.

It supports 2.4GHz IEEE902.11b/g/n Wi-Fi protocol. And it doesn’t support 5GHz Wi-Fi. When connecting the mixing frequency router, it is recommended to separate 2.4GHz and 5GHz Wi-Fi to avoid abnormal connection.

Please check the distance between camera and router, and make sure the Wi-Fi signal is strong enough. If Wi-Fi connecting abnormally, please use Wi-Fi signal amplifier or mobile router to ensure that the device can receive Wi-Fi signals well. Please make sure connecting to 2.4GHz Wi-Fi. Please check if the Wi-Fi SSID or Wi-Fi PWD is correct.

It will take at least 18GB to store one day’s video. Generally, the TF card with 512GB capacity is expected to be stored for 4 weeks, totaling 28 days.

Yes. However, you can’t view the video through Aqara Home app because of no internet.

It supports the TF card with CLASS 4 above and format of FAT32. The capacity is 512GB at most. However, We suggest you use the TF card with CLASS 10 above.

At most 4 .

It supports magnetic suction and flat installation. You can use 3M glue in the accessories to paste the iron sheet on the non-magnetic material surface, or use fastening screws to fix the iron sheet on the non-magnetic material surface, and then fix the camera.

At most 5, maximum 5MB per ringtone.

Please check there is no operations such as network disconnection, reset or factory setting recovery in the intermediate process.

IOS user should upload custom ringtone to iCloud at first, then choose the ringtone and upload to camera through Aqara Home app.

Only when inserting the TF card to camera you can find the NAS storage portal in SD storage. That is because NAS storage must be based on a TF card.

Only support MP3 audio format.

It is recommended 32 ASCII characters of SSID and 32 ASCII characters of PWD at most.

Please avoid the camera in the physical center of the Wi-Fi mesh network. And avoid the signal of Wi-Fi is too bad.

You should open these functions on device more setting at first, then it works.

Please avoid the camera facing the easily reflective object.

Pleck check whether the lens is dirty.

You can scan the QR code to connect Aqara Smart Camera G2H (Hub) to the network. After the device is powered on, please open the app and connect the device to 2.4GHz Wi-Fi, according to the voice prompt. Then, the QR code is generated, and you can scan the QR code through the G2H lens for the network connection.

Aqara Smart Camera G2H (Hub) supports the Wi-Fi with 2.4GHz IEEE802.11b/g/n protocol, and does not support 5GHz Wi-Fi.

1. The distance between the device and the wireless router is too far away or there are many obstacles in the middle. When the Wi-Fi signal is weak, the network connection may be unsuccessful. Please use a Wi-Fi signal amplifier to relay the signal or move the router close to a place where the device can receive the Wi-Fi signal well 2. When the wrong Wi-Fi information is entered, the network connection cannot be completed. Please enter the correct information and try again.

The hub of Aqara Smart Camera G2H (Hub) can be connected with Aqara's other smart sensors and controllers, such as door and window sensor, motion sensor, smart plug, wireless switch and other devices. Through the hub function, you can control these smart devices by app. The hub is the data interaction and control center of the entire home smart devices.

The hub of Aqara Smart Camera G2H (Hub) can be connected through the ZigBee 3.0 protocol, and it can directly support 32 Zigbee terminal devices at most.

Aqara Smart Camera G2H (Hub) supports MicroSD card in FAT32 format, whose reading and writing speed is Class 4 or above. It is recommended to choose the MicroSD card with reading and writing speed of Class10 or above, which supports the maximum capacity of 32GB.

Aqara Smart Camera G2H (Hub) can record high-definition video by default. 8G memory card can record video for 18 hours; 16G memory card can record video for 36 hours; 32G memory card can record video for about 3 days.

1. Some knockoffs of small-capacity memory cards pretend to be sold as large-capacity cards; 2. After some devices have been tested, the MicroSD cards could be maliciously partitioned, and the devices can only read the partition partially; 3. Because the manufacturer's capacity formula is different (the actual measurement unit of normal capacity is 1024KB=1MB, and the manufacturer measurement unit is 1000KB=1MB.), the actual capacity will be slightly smaller than that on the nameplate.

Yes, you can't view the video in the MicroSD card remotely through the app without network connection.

The correlation event means that Aqara Smart Camera G2H (Hub) can be correlated with devices in the same home, such as when door and window sensor is triggered, after detecting human motion, the hub can help locate the time position of the event in the recording area. The maximum number of correlation events is 100. Set a correlation event: click the app > "Correlation events" in the lower right corner > select the trigger device for the correlation event > select the color > save.

There is no limit to the number of clients, and it is recommended that 4 users watch at the same time at most, because the more clients the hub is connected with, the more resources the processor consumes (too many client connections will cause real-time image to freeze, delay, etc.)

After adding the device to the Apple Home app, you need to install a HomePod, Apple TV (tvOS 11.0 or later) or an iPad (iOS 12.0 or later) that has been set as the home center to realize remote control. For specific operations, please refer to the Apple Home app instructions.

The bracket base of Aqara Smart Camera G2H (Hub) contains two powerful magnets, which support magnetic attraction on refrigerators, iron door and other objects, and can also be stuck to non-magnetic attraction objects by using the 3M tape and iron pieces in the accessories. Please use them to install the bracket.

Enter the app, click on the “...” in the upper right corner > More settings > Camera settings > Video settings > Image inversion, and correct the video image by adjusting it up and down or left and right.

Aqara Presence Sensor FP2 can detect the presence or absence of people, falls, entries, exits, approaching, going away and illuminance, and supports real-time tracking of multiple targets and zone settings.

Yes, it supports tracking up to 5 targets. Yet the best result can be achieved in case of tracking not more than 3 persons.

The detection area facilitates users to configure zone automation. 320 cells are provided, so that users may freely select the zones as the trigger areas of automation events, such as setting the sofa, bathroom, study, and dining table. Once the zone is set, it will be added to the automation conditions; 30 zones are supported at most.

The stickers are mainly used to facilitate user reference so that users know more accurately where the target is located. The stickers only affect the user's subjective judgment and do not affect the device's detection performance.

FP2 uses millimeter-wave technology, which is sensitive to moving objects. The more marks set, the more accurate detection the sensor can make.
1) Interference: Living and office spaces often have moving targets such as curtains, fans, green plants moved by wind, and clothes hanging. If the sensor faces these objects, a false alarm may easily occur, so it needs to be marked as an interference source. Currently, the interference source marking is mainly for objects with smaller emission signals, such as green plants and running water.
2) Edge: The setting of the edge is mainly used to counteract false targets caused by a wall or other object reflection signals. The area outside the wall is also suggested to be set as the edge. 
3) Entrance and Exit: It can accelerate target creation and deletion speed and improve the user experience.

1) Press and hold for 10 seconds to reset the network.
2) Press it quickly 10 times to restore the factory settings.

Open the Apple Home app, scan the Setup Code on the device, and follow the instructions.

Yes, but it requires a hub with a version of 3.5.0 or above that supports Wi-Fi local automation.

When used in daily household environments, it is recommended that the distance between the FP2 and the hub should not exceed 20 meters, and they should be under the same AP. There shall be no more than two walls between them.

1) After binding successfully, if the device homepage can display a small icon of a person, and the motion path is consistent with yours, it represents that the device may normally report the location data. (Note: There will be a delay in device display, due to the communication between the device and the server.) 
2) If absence detected within 30 seconds after leaving the detection area, it means that the current installation position of the device can meet the main requirements. The quicker it is, the fewer interference there are, and the easier it is to make a correct judgement. If absence event takes a long time or not reported, it represents that there are some interference in the space; the environment may be checked, and the position may be changed.
3) When it is installed, please avoid moving objects and moving objects within a certain period to avoid false alarms.

It may be too far away from the Wi-Fi router or there are metal obstacles in between. You can try to move it closer to the router and avoid metal obstacles.
Note: To achieve a better experience, please upgrade the device firmware in a timely manner to ensure compatibility and stable communication between devices.

After setting up the zone, the automation condition will add zone detection, which supports zone automation. For example, if you set up a sofa area, you want to set up the light to turn on when entering the sofa zone: Click the "+ " in the upper right corner of the automation page, select FP2> Zone Detection> Zone > Enter in the "IF" section, and select the light> Light in the "Then" section to complete the automation setting.

When wall-mounted, the horizontal detection angle is 120 degrees, and the radial distance is about 8 meters. When ceiling-mounted at a height of 2.8 meters, it can cover a radius of 2 meters.

Users can configure automation for approaching the sensors or zones, such as turning on the light when approaching the zone. The three levels of distance represent 1 meter, 2 meters, and 3 meters, respectively. After setting it up, entering this threshold from a distance will trigger an approaching event, and leaving this threshold from a close distance will trigger a going-away event.

1. Install in the area that needs to be monitored, for example in the living room or bedroom (during installation, please refer to the detection range in the quick start guide).
2. A coffee table, shoe cabinet or desk can be used, but ensure that it is installed close to the edge (recommended height is 1.2m/3.94ft to 2.0m/6.56ft);
3. Do not place it on a metal surface or allow something to block the motion sensor P1.

1. Do not install the sensor on tile, glass, marble and other smooth and moist surfaces, so that the adhesive will not come off.
2. Do not install the sensor on the surface of high-temperature and heat objects such as lighting tubes, so that the adhesive will not come off.
3. Do not install the sensor on rough and uneven surfaces such as wall coverings, so that the adhesive will not come off.
4. Do not put the senor towards hot objects such as electrical appliances when installing to avoid false triggering caused by infrared interference.

1. Press the reset button on the accessory for 5 seconds. The indicator will flash 3 times before resetting to factory defaults.
2. If a connected sensor needs to be connected to another Hub, it has to be reset first.

Possible reasons:
1. Operation error. Please add the accessory according to Add Accessory method again.
2. The accessory is too far away from the Hub. Please move the accessory closer to the Hub.
3. There are more than 32 accessories under this Hub.

1. The Motion Sensor P1 will flash blue once when it detects motion within the first 5 minutes after joining the network.
2. When the "trigger indicator" is set, a blue light will flash once when motion is detected.

1. The indicator does not flash when the reset button is pressed: the device is not bound to the hub, or the battery is exhausted, or the device is damaged.
2. The indicator flashes once when the reset button is pressed: the device is bound to the hub, but the device is offline.
3. The indicator flashes twice when the reset button is pressed: the device is connected to the hub normally

Low battery

Yes. If you do not want a pet to trigger the sensor. Please refer to the detection diagram in the quick start guide and place the motion sensor P1 in a higher location. This way, a pet will not trigger the sensor when it moves on the floor. (Please refer to the quick start guide regarding the installation options).

1. There may be some objects with heat in the detection area of the Motion Sensor P1, which interfere with infrared detection.
2. Hot and cold air flow with a large temperature difference may appear in the detection area of the Motion Sensor P1.

Click the reset button of the Motion Sensor P1. If the Hub makes voice prompts, "Normal link confirmed", it indicates that the Hub and the Motion Sensor communicates properly; If there is no voice prompt, please move the sensor closer to the Hub and try again. If there is still no voice prompt, the sensor might be deleted or it might run out of battery. Please refer to the accessory adding methods to add the accessory or replace the battery.

Possible reasons:
1. The accessory is too far away from the Hub, please try to install the accessory closer to the Hub.
2. Low battery or dead battery. Please replace the battery.
3. The accessory is installed on the metal surface and the signal is interfered. Please avoid metal surface.

The "Detection Interval" is to set the shortest time interval from the previous time of "motion detected" to the next one. For example, the default interval is 10 seconds, then after the motion is detected, no other motion will be detected within 10 seconds.

Possible causes:
1. PIR probe or lens has been damaged;
2. The device is in the trigger interval;
3. The device is offline, please confirm whether the device and the hub are connected properly.

Press the reset button of the Motion Sensor. If the hub sounds the voice prompt "Connection is normal" or "beep", it means that the communication between the sensor and the hub is normal; if there is no voice prompt, please try to connect the sensor to the hub again; if there is still no voice prompt, the battery of the sensor may be dead, and please replace the battery and try again.

1. The device may be too far away from the hub. Please move the sensor closer to the hub and add the device again.
2. Make sure the hub has connected to the network."

1. The device is too far away from the hub;
2. The battery is low or dead;
3. The sensor is installed on a metal surface and the signal is disturbed."

Long press the reset button of the device for 5 seconds, the indicator light flashes 3 times, and then the factory settings are restored.

At the moment, the sensor is being initialized, and the value is temporarily not displayed until the data is stable and reliable. This period of time lasts about one to two minutes.

To reduce power consumption, the display will update only when the data changes.

Double clicking the button can switch the interface.

When the temperature is lower than 0 ℃, the screen display may not work well. When the temperature is higher than -20 ℃, the data can be collected and reported normally.

This is determined by the characteristics of the e-ink screen, and the screen flickering may occur several times when it is refreshed, which is normal.

The Aqara Vibration Sensor can detect vibration, tilt, and drop.

No, an Aqara Hub is required. When vibration is detected, it will trigger the hub to play an alarm. An alert notification will be sent to the phone or interact with other smart accessories via automation.

The "vibration detected" event is triggered once a minute. If the event has been triggered, then it will not be triggered for the next minute. If the vibration persists, the event will be triggered again a minute later.

1. Use a coin to to rotate the battery cover counter clockwise until the cover loosens.
2. Remove the existing battery. Place the new CR2032 battery in the battery compartment and make sure that the positive side of the battery faces upwards.
3. Align the battery cover with the bottom of the Aqara Temperature and Humidity Sensor. Use a coin to rotate the battery cover clockwise until you hear a click. The battery cover is successfully replaced.

After binding the Aqara Vibration Sensor to the hub, single press the reset button on the Vibration Sensor at your desired location before installing. If you hear the hub prompt "normal link confirmed", then the location is suitable for installation. If you do not hear a voice prompt, move the Aqara Vibration Sensor closer to the hub and try again.

The Aqara Water Leak Sensor can detect a water leak or water immersion. When the water leak or water immersion occurs, it sends an instant alert notification via the app. It can also interact with other smart accessories with the Aqara Hub.

The Aqara Water Leak Sensor makes use of the electrical conductivity of water. When two probes come into contact with water, a current loop is formed. At the same time, the sensor reports water leak/water immersion status to the Aqara Hub and thereby triggers the alarm or interacts with other smart devices to perform related operations.

The Aqara Water Leak Sensor communicates with the Aqara Hub through the Zigbee wireless protocol. Zigbee technology is a short-distance and low-power consumption wireless communication technology. Compared to other communication protocols, it has the following advantages:
1. Ultra-low power consumption.
2. High security.
3. Accommodates more accessories.

1. Check to see if the hub's firmware version is up to date.
2. Check if the hub is already in the pairing mode.
3. Check if the sensor is reset successfully, and the LED indicator is blinking as expected.
4. Keep the sensor as close as possible to the hub and keep trying.
5. Try with another child device to see if there is something wrong with the sensor itself.
6. Try with another hub and see if there is something wrong with the previous hub.
7. Please be aware that we can add no more than 32 child devices to a hub at the same time.

1. The Aqara Hub might be too far away from the sensor. Press the reset button of the sensor at the installation location. If the Aqara Hub makes voice prompts, it indicates the Aqara Hub communicates effectively with the sensor. If not, please move the sensor closer to the Aqara Hub.
2. Low battery or dead battery. Please replace the battery.
3. The accessory is installed on a metal surface and the signal is interfered with. Please avoid metal surfaces.

The Aqara Water Leak Sensor cannot be connected to the mobile phone directly.
An Aqara Hub is required, please connect the Aqara Hub with the mobile phone, and then connect the Aqara Water Leak Sensor to the hub.

Installation of the Aqara Water Leak Sensor is easy. You just need to place it on the surface that needs to be monitored.

Yes. The Aqara Water Leak Sensor meets international IP67 dustproof and waterproof level and plays a protective role in short-term water immersion.

The button of the Water Leak Sensor is located at the center of the shell. Trigger the button by holding the top and bottom cover and pressing the "Water Drop" icon.

The alarm can be triggered when the water level reaches up to 0.5 mm (0.02 inch).

The Zigbee antenna of the Aqara Water Leak Sensor is located right under the "Water Drop" icon.

The Aqara Water Leak Sensor uses one CR2032 lithium button battery. The output voltage of the battery is 3V. Normally, the life of the battery is about two years.

Long press the reset button by pressing the "Water Drop" icon on the shell for 5 seconds and release when the blue light flashes continuously.

1. Line up the sensor unit and the magnet unit according to the mounting mark as shown in the quick start guide. Attach the sensor unit to the fixed surface and the magnet to the surface that will be opened.
2. The distance between the sensor unit and the magnet unit should be less than 22 mm (7/8 inch).
3. The exact position can be changed but ensure that the sensor unit and the magnet unit are installed in alignment.
4. Because of the complex indoor environment, adjusting the distance between the Aqara Hub and the Aqara Door and Window Sensor can improve the overall result.
5. Avoid installing sensors on metal surfaces because of the adverse effect this can have on the signal.

Turn the magnet 90 degrees. It is better to install the sensor unit on a fixed door frame and attach the small magnet unit to the door to protect the sensor better. The sensor unit should be less than 22 mm (7/8 inch) from the magnet. They should not be installed too close to each other to avoid contact and possible damage.

Normally the range of the Aqara Door and Window Sensor is about 7-10 meters (23-33 feet) from the Aqara Hub. In the complex indoor environment, the communication distance will be reduced if there is a wall between the Hub and Door and Window Sensor.

1. Check to see if the hub's firmware version is up to date.
2. Check if the hub is already in the pairing mode.
3. Check if the sensor is reset successfully, and the LED indicator is blinking as expected.
4. Keep the sensor as close as possible to the hub and keep trying.
5. Try with another child device to see if there is something wrong with the sensor itself.
6. Try with another hub and see if there is something wrong with the previous hub.
7. Please be aware that we can add no more than 32 child devices to a hub at the same time.

1. The sensor unit and magnet unit might be too far away from each other. Make sure the gap between the sensor unit and the magnet unit is no more than 22 mm (7/8 inch).
2. The Aqara Hub might be too far away from the sensor. Press the reset button of the sensor at the installation location. If the Aqara Hub makes voice prompts, it indicates the Aqara Hub communicates effectively with the sensor. If not, please move the sensor closer to the Aqara Hub. 3. Low battery or dead battery. Please replace the battery.
4. The accessory is installed on a metal surface and the signal is interfered with. Please avoid metal surfaces.

1. Single press the reset button of the sensor, the hub will prompt with the voice message "normal link confirmed" which means the connection between the sensor and the hub is normal. If the hub gives no response, please move the sensor closer to the hub and try again. If the hub remains silent, the sensor might have been removed from the hub or run out of power. Please follow the instructions to add the sensor or replace the battery.
2. Please split the sensor and the magnet and then move them back together, then check the log of the Aqara Door and Window Sensor in the app. The sensor is working properly if the corresponding event has been updated in the log.

1. The Aqara Door and Window Sensor can be installed on the door or window to detect door and window status.
2. Works with other smart devices. If it detects that the door or window opens or closes, and it triggers other devices to turn on or off home appliances or to take other actions.

1. Press the reset button for 3 seconds. The indicator light will flash 3 times before restoring to factory settings.
2. If the bound sensor needs to be bound to another hub, it needs to be reset first.

Press the reset button. If the hub voice prompts, "Normal link confirmed", it indicates that the hub and the Aqara Motion Sensor are communicating properly. If there is no voice prompt, please move the sensor closer to the hub and try again. If there is still no voice prompt, the sensor might be deleted, or its battery may have run down. Please refer to the user manual for instructions to add the device or replace the battery.
You can test the Aqara Motion Sensor by putting your hand in front of the lens and check the device records (log). The sensor is working properly if the corresponding event has been updated in the log.

1. Check to see if the hub's firmware version is up to date.
2. Check if the hub is already in the pairing mode.
3. Check if the sensor is reset successfully, and the LED indicator is blinking as expected.
4. Keep the sensor as close as possible to the hub and keep trying.
5. Try with another child device to see if there is something wrong with the sensor itself.
6. Try with another hub and see if there is something wrong with the previous hub.
7. Please be aware that we can add no more than 32 child devices to a hub at the same time.

Possible reasons:
1. The accessory is too far from the hub. Please install it closer to the hub.
2. The battery is dead. Please replace the battery.
3. The accessory has been installed on metal and the signal has been interfered with. The accessory should be installed away from metal.

1. Install in the area that needs to detect motion, such as the living room or bedroom (during installation, please refer to the detection range in the quick start guide).
2. A coffee table, shoe cabinet or desk surface can be used, but ensure that it is installed close to the edge (recommended height is 1.2m/3.94ft to 2.1m/6.89ft).
3. Do not place it on a metal surface or allow anything to block the motion sensor.

Yes. It may be triggered by pets because of the passive infrared technology. To avoid this, we suggest you install the Aqara Motion Sensor in a higher position so the pet could not enter the detection area.

Possible reasons:
1. The battery is dead;
2. The PCB board is damaged;
3. Sensor failure.

Possible hardware error. Please contact Aqara Support at technicalsupport@aqara.com.

Low battery. Please refer to the user manual for instructions to replace the battery.

The Aqara Motion Sensor goes into sleep mode after it is triggered. One minute later, it can be triggered again. It might be in sleep mode when you were using it.

Within one hour after it connects to the network (new network connection mode), the Aqara Motion Sensor is triggered once every 5 seconds. If it is not triggered within an hour, it automatically enters normal user mode. It is then triggered once every minute.

1. Press and hold the reset button on the device for 5 seconds. The indicator will flash 3 times before resetting to factory settings.
2. If a sensor needs to be paired with another Aqara Hub, it will need to be reset before the new pairing can succeed.

Move the Aqara Temperature and Humidity Sensor close to the hub, open the app, tap "Home" and the tap "+" on the upper right corner to enter the "Add Accessory" page. Select "Temperature and Humidity Sensor" and add it according to instructions. When the hub makes a voice prompt, it indicates that it has been added successfully.

1. Check to see if the hub's firmware version is up to date.
2. Check if the hub is already in the pairing mode.
3. Check if the sensor is reset successfully, and the LED indicator is blinking as expected.
4. Keep the sensor as close as possible to the hub and keep trying.
5. Try with another child device to see if there is something wrong with the sensor itself.
6. Try with another hub and see if there is something wrong with the previous hub.
7. Please be aware that we can add no more than 32 child devices to a hub at the same time.

After the Aqara Temperature and Humidity Sensor is connected successfully, press the button of the sensor before it is installed. If the Aqara Hub makes a voice prompt "Normal link confirmed", the current location is Ok. If the Aqara Hub doesn't make a voice prompt, move the sensor closer to the hub and try again.

Possible reasons:
1. The accessory is too far from the hub. Please install it closer to the hub.
2. The battery is dead. Please replace the battery.
3. The accessory has been installed on metal and the signal has been interfered with. The accessory should be installed away from metal.

If you don't want to use it or you want to add it to another hub, long press the reset button for more than 5 seconds until the LED indicator blinks three times. Then the Aqara Hub will make a voice prompt "device deleted". You can also remove it from the app.

Single-click to check the connectivity with the Aqara Hub. It will report the temperature and humidity data to the Aqara Hub. Long press the reset button for more than 5 seconds until the LED indicator blinks three times to add or reset accessories. The Aqara Hub will then make a voice prompt "device deleted".

The Aqara Temperature and Humidity Sensor cannot be connected to the mobile phone directly.
An Aqara Hub is required, please connect the Aqara Hub with the mobile phone, and then connect the Aqara Temperature and Humidity Sensor to the hub.

The Aqara Temperature and Humidity Sensor is suitable for indoor use.
Normal operating temperature:-20 to 50°C (-4 to122°F); humidity: 0~100%, non-condensing environment.
Do not expose the sensor to rain or vapor. Do not install the sensor in the refrigerator, kitchen or bathroom.

Temperature precision: ±0.3℃ (0.54℉); Humidity precision: ±3%; Atmospheric pressure precision: ±0.12kPa

If the temperature, humidity and atmospheric pressure vary only a bit, data will be reported once an hour.
If the temperature variation exceeds 0.5℃ (1℉), the humidity variation exceeds 6% and the atmospheric pressure is no less than 25hPa, data will be reported instantly.

When the Aqara Temperature and Humidity Sensor detects that current environment is out of the selected comfort zone, it will push notifications to the mobile phone. This function can be disabled in the app.

The Aqara Temperature and Humidity Sensor can work with other Aqara accessories. For example, when the temperature is higher than the set value, the Aqara Temperature and Humidity Sensor will work with the Aqara Smart Plug to turn on the electric fan; when the humidity is lower than the set value, the Aqara Temperature and Humidity Sensor will work with the Aqara Smart Plug to turn on the humidifier.

Indoor responsive distance is about 7-10 meters (23-33 feet). Walls are permissible.

If the external network is down, the app control function will no longer be available. But the local control for the sensor will not be affected and its connection with other smart devices will function normally. The sensor can still be triggered, and after being triggered, the sensor will execute corresponding function according to the previous setting in the app. For example, if the Aqara Hub has entered security mode before the connection is down, the Aqara Hub will play an alarm once the sensor is triggered.

Please ensure that the distance between the Aqara Hub and the sensor doesn't exceed 7-10 meters (23-33 feet). Walls are permissible. In this case, it is best to install the sensor at a location closer to the Aqara Hub.

1. Use a coin to to rotate the battery cover counter clockwise until the cover loosens.
2. Remove the existing battery. Place the new CR2032 battery in the battery compartment and make sure that the positive side of the battery faces upwards.
3. Align the battery cover with the bottom of the Aqara Temperature and Humidity Sensor. Use a coin to rotate the battery cover clockwise until you hear a click. The battery cover is successfully replaced.

1. To use this device, a Hub that supports Zigbee3.0 is required. Please add the Hub to the APP first according to the instructions. Please open the battery cover with the provided opening pick.
2. Open the app, click "+" in the upper right corner of the homepage, enter the "Add Accessories" page, select "Cube T1 Pro",
3. Select the Hub to be connected, and follow the instructions on the APP. Press and hold the reset button for 5 seconds and wait for the voice prompt of the Hub that indicates the connection is successful.

Take the Cube and shake it or press the reset button of the Cube. If you hear a voice prompt from the Hub, it indicates that the device and the Hub can communicate effectively.

Enter the device homepage, click the "..." icon in the upper right corner, enter the device settings page, click "More Settings", click "Mode Switching", and select the corresponding mode to switch.

Open the battery cover of the Cube T1 Pro with the opening pick, take out the battery, replace it with a new CR2450 battery (please note that the battery must be put with the positive side facing up), and put the battery cover back.

1. Flip 90°: Take the Cube and flip 90°
2. Flip 180°: Take the Cube and flip 180°
3. Tap Twice: Take the Cube and tap twice
4. Push: Push the Cube on a flat surface
5. Rotate: Rotate the Cube on a flat surface
6. Shake: Take the Cube and shake it back and forth twice quickly
7. Triggered after one minute of inactivity: the cube is moved after one minute of inactivity

1. Face X is up: Put the face X (1～6/any) of the Cube up
2. Shake: Take the Cube and shake it back and forth twice quickly
3. Pick up and hold: pick up the Cube and keep it still
4. When the face X of the Cube is up: face X of the Cube is now facing upwards.
5. Triggered after one minute of inactivity: the cube is moved after one minute of inactivity

1. It may be too far away from the Hub. Please try to put it closer to the Hub.
2. Wireless network interruption or other reasons may cause the Hub to be offline.
3. The battery may be dead. Please replace the battery and try again.

The Cube T1 Pro cannot be connected to the mobile phone directly.
An Aqara Hub is required, please connect the Aqara Hub with the mobile phone, and then connect the Aqara Cube to the hub.

4 Liters

About 6-10g, which depends the food size of dry food, and is subject to the actual food output.

3 No.1 alkaline batteries (LR20)

No, it can not.

No, it can not.

No

When feeding once a day (5 servings), it can be used for about 45 days.

U-rail, requirements: Bottom slot width ≤ 8 mm, and the bottom surface should be kept flat with no protrusions.
I-rail, requirements: Bottom width ≥ 10 mm, and the bottom surface should be kept flat with no protrusions and the circular arc bottom surface is not supported.
Caution: There must be no protrusions or steps on the rail caused by installing connecting devices.

The curtain driver of the rod version supports rods with a diameter of 25–32 mm and a smooth surface, and extendable telescopic rods are not supported.
Types of curtains: Compatible with grommet curtains and ring top curtains.
Please note: The main unit of the Curtain Driver E1 (Rod Version) can also support U- and I-Rails. In this case, for the installation process and compatibility please refer to the user manual or installation video of the Curtain Driver E1 (Track Version).
However, fot better performance and compatibility with I-Rails, we suggest using Curtain Driver E1 (Track Version) as it has I-Rail accessories included.

The maximum bearing capacity is 12 kg with U-rails and rods, and about 8 kg with I-rails. The actual bearing capacity will be affected by factors such as wear of curtain rings, aging of rails and dirtiness.

After the curtain driver is hung on the rail and clasped, it is necessary to set the route for it via the Aqara Home app or with the button on it.

After the curtain driver is clasped in place, the buzzer will beep twice.
When you view from the side, the body of the curtain driver should be perpendicular to the bottom of the guide rail, and the drive wheel should not be stuck in the U-rail groove.
You may shake the curtains gently by hand. If the position and posture of the curtains can't be changed easily, it shows that the curtain driver is clasped in place.

Check whether the "Open/close curtains manually" function of the curtains has been enabled on the Aqara Home app. Then try to pull the curtain driver in the opposite direction for a distance (about 10 cm) and try again.If you feel it's hard to pull the curtains by hand, you can pull the second or third fold of the curtains.

Press and hold the Set button for 5 seconds, and release it until the indicator blinks orange rapidly and the buzzer beeps. Then, the indicator keeps blinking orange rapidly, which indicates that the curtain driver has been reset successfully.

This may happen due to any of the following reasons:
 The fully charged curtain driver will deviate from the original route if reinstalled, and it is necessary to set the route for the curtain driver again;
 The curtain driver is not fully clasped in place (the drive wheel is not fully attached to the guide rail);
 Please confirm whether there is any foreign object on the curtain rail;
 Please reset the route for the curtain driver in the Aqara Home app and try again;
 The curtain driver has insufficient power;
 Please make sure that there are no protrusions or steps on the rail caused by installing connecting devices;
 Please make sure that the hanging rings of the curtain driver are in normal condition, and there is no deformation caused by poor-quality materials, such as the rings being pulled apart.

The curtains will stop, but it may cause damage to the curtain due to the strong strength of the curtain driver drive wheel.Please reset the route for the curtain driver after you stop the curtains by pulling.

Yes, it is normal.

Go to the device page in the Aqara Home app, click in the top right corner to enter Settings > More settings > Curtain basic settings > Adjust the opening/closing direction of the curtain to make adjustments.

Go to the plug-in in the Aqara Home app, tap in the top right corner to enter Settings > More settings > Curtain basic settings > Curtain style to select Curtain open to the left or Curtain open to the right.

Yes, a hub with zigbee 3.0 function is needed.

Please make sure that the curtain driver is not blocked by walls, pelmets and other objects, and it will work only after the sensor is exposed to strong light.
Note: The ambient light triggered smart connection will only work after the timer and the illumination intensity have been met simultaneously. If it is mainly for scheduled opening and closing of the curtains, you are recommended to use the timer function in automation directly.

There is no option to directly set the ambient light triggered smart connection on the setting page of the curtain driver group, but it is possible to set the function on the setting page of the individual curtain driver device page.

This happens when the internal temperature of the curtain driver is beyond the normal working range.In this case, you need to remove the curtain driver from the curtain rail. If charging is in progress, please disconnect the charging cable and stop charging, and then use it after the temperature returns to normal.

Please purchase high-quality gliders.

Please check whether the curtains are blocked by other obstacles or dragged to the ground. You will be unable to close the curtains completely in the two cases.

 Please confirm whether the curtain driver is clasped in place (the drive wheel is fully attached to the rail).If the curtain driver is not clasped in place, please clasp it in place following the user manual or the instructions in the Aqara Home app and try again.If the curtain driver is clasped in place, please check whether there is any malfunction at the hanging rings of the curtain driver, such as the ring being pulled apart. If there is any malfunction, please use a plier or other tools to restore the ring to its original state, or hang the curtain driver on other rings and try again.
 Please confirm whether the selected curtain style is consistent with the actual situation when adding the curtain driver to the app;

Given the situation where the length of the track/rod is 1.5m, the weight of the curtain is 12kg, and the device is sheduled to open and close the curtain once a day, the curtain driver can run for around 9 - 10 month.
PS: the battery life can be influnced by the friction between the curtain and the track.

U-rail, requirements: Bottom slot width ≤ 8 mm, and the bottom surface should be kept flat with no protrusions.
I-rail, requirements: Bottom width ≥ 10 mm, and the bottom surface should be kept flat with no protrusions and the circular arc bottom surface is not supported.
Caution: There must be no protrusions or steps on the rail caused by installing connecting devices.

The curtain driver of the rod version supports rods with a diameter of 25–32 mm and a smooth surface, and extendable telescopic rods are not supported.
Types of curtains: Compatible with grommet curtains and ring top curtains.
Please note: The main unit of the Curtain Driver E1 (Rod Version) can also support U- and I-Rails. In this case, for the installation process and compatibility please refer to the user manual or installation video of the Curtain Driver E1 (Track Version).
However, fot better performance and compatibility with I-Rails, we suggest using Curtain Driver E1 (Track Version) as it has I-Rail accessories included.

The maximum bearing capacity is 12 kg with U-rails and rods, and about 8 kg with I-rails. The actual bearing capacity will be affected by factors such as wear of curtain rings, aging of rails and dirtiness.

After the curtain driver is hung on the rail and clasped, it is necessary to set the route for it via the Aqara Home app or with the button on it.

After the curtain driver is clasped in place, the buzzer will beep twice.
When you view from the side, the body of the curtain driver should be perpendicular to the bottom of the guide rail, and the drive wheel should not be stuck in the U-rail groove.
You may shake the curtains gently by hand. If the position and posture of the curtains can't be changed easily, it shows that the curtain driver is clasped in place.

Check whether the "Open/close curtains manually" function of the curtains has been enabled on the Aqara Home app. Then try to pull the curtain driver in the opposite direction for a distance (about 10 cm) and try again.If you feel it's hard to pull the curtains by hand, you can pull the second or third fold of the curtains.

Press and hold the Set button for 5 seconds, and release it until the indicator blinks orange rapidly and the buzzer beeps. Then, the indicator keeps blinking orange rapidly, which indicates that the curtain driver has been reset successfully.

This may happen due to any of the following reasons:
 The fully charged curtain driver will deviate from the original route if reinstalled, and it is necessary to set the route for the curtain driver again;
 The curtain driver is not fully clasped in place (the drive wheel is not fully attached to the guide rail);
 Please confirm whether there is any foreign object on the curtain rail;
 Please reset the route for the curtain driver in the Aqara Home app and try again;
 The curtain driver has insufficient power;
 Please make sure that there are no protrusions or steps on the rail caused by installing connecting devices;
 Please make sure that the hanging rings of the curtain driver are in normal condition, and there is no deformation caused by poor-quality materials, such as the rings being pulled apart.

The curtains will stop, but it may cause damage to the curtain due to the strong strength of the curtain driver drive wheel.Please reset the route for the curtain driver after you stop the curtains by pulling.

Yes, it is normal.

Go to the device page in the Aqara Home app, click in the top right corner to enter Settings > More settings > Curtain basic settings > Adjust the opening/closing direction of the curtain to make adjustments.

Go to the plug-in in the Aqara Home app, tap in the top right corner to enter Settings > More settings > Curtain basic settings > Curtain style to select Curtain open to the left or Curtain open to the right.

Yes, a hub with zigbee 3.0 function is needed.

Please make sure that the curtain driver is not blocked by walls, pelmets and other objects, and it will work only after the sensor is exposed to strong light.
Note: The ambient light triggered smart connection will only work after the timer and the illumination intensity have been met simultaneously. If it is mainly for scheduled opening and closing of the curtains, you are recommended to use the timer function in automation directly.

There is no option to directly set the ambient light triggered smart connection on the setting page of the curtain driver group, but it is possible to set the function on the setting page of the individual curtain driver device page.

This happens when the internal temperature of the curtain driver is beyond the normal working range.In this case, you need to remove the curtain driver from the curtain rail. If charging is in progress, please disconnect the charging cable and stop charging, and then use it after the temperature returns to normal.

Please purchase high-quality gliders.

Please check whether the curtains are blocked by other obstacles or dragged to the ground. You will be unable to close the curtains completely in the two cases.

 Please confirm whether the curtain driver is clasped in place (the drive wheel is fully attached to the rail).If the curtain driver is not clasped in place, please clasp it in place following the user manual or the instructions in the Aqara Home app and try again.If the curtain driver is clasped in place, please check whether there is any malfunction at the hanging rings of the curtain driver, such as the ring being pulled apart. If there is any malfunction, please use a plier or other tools to restore the ring to its original state, or hang the curtain driver on other rings and try again.
 Please confirm whether the selected curtain style is consistent with the actual situation when adding the curtain driver to the app;

Given the situation where the length of the track/rod is 1.5m, the weight of the curtain is 12kg, and the device is sheduled to open and close the curtain once a day, the curtain driver can run for around 9 - 10 month.
PS: the battery life can be influnced by the friction between the curtain and the track.

The Aqara Smart Wall Switch can control the lights by controlling the power switch. After pairing with the Aqara Hub, the Aqara Smart Wall Switch can realize remote control, timer control and automation connection with other smart devices.

Aqara Smart Wall Switch can not connect to Wi-Fi directly. The Aqara Smart Wall Switch is a device based on the Zigbee communication protocol. It needs to connect to the Aqara Hub to be controlled by the app.

First, make sure the power is cut off and there is no current going through the wire. Use the wiring nuts included in the package, wire according to the manual and check whether the wiring is correct. When you finish the above steps, turn on the power and add the Aqara Smart Wall Switch according to the instructions on the app.

If the device is not connected with the network or is offline, long press the button of the Aqara Smart Wall Switch for more than 5 seconds to reset. If the connection between Aqara Smart Wall Switch and the hub is working normally, in order to prevent users from deleting it by mistake, it is required to double press the button and then long press for more than 5 second to finish resetting. After the red indicator light is on for 1 second, it turns blue and flashes fast, which indicates the Aqara Smart Wall Switch has been reset successfully.

If the external network is down, the Aqara Smart Wall Switch can’t be controlled by the Aqara Home App, but the local automation will not be affected. If the power for the Aqara Hub is working properly, the connected automation between the Aqara Smart Wall Switch and other smart devices will work normally too.

The power for the Aqara Smart Wall Switch is set to be off on default when power comes back again after a power outage. The power off memory in the settings of the Aqara Smart Wall Switch normally is off. Users can choose to enable it. If enabled, when power comes back, the Aqara Smart Wall Switch will resume the previous power status from before the last power outage.

For the specific instructions, please refer to the "Effective Range Test” in the manual for detailed instructions. If the hub indicates "normal link confirmed" then it means the smart wall switch and hub are connected effectively. If there is no indication, please move the hub closer to the smart wall switch and try again.

Please check if the Wi-Fi and power to the hub is working normally. If both of them are working normally, please reset the Aqara Smart Wall Switch and connect it to the hub again according to the manual. If it fails to connect, please move the hub closer to the wall switch.

The choice between the Aqara Smart Wall Switch (No Neutral) and the Aqara Smart Wall Switch (With Neutral) mainly depends on whether there is neutral wire in the electrical box. If there is, it is recommended to choose the Aqara Smart Wall Switch (With Neutral) which will be more stable.

Due to design, the Aqara Smart Wall Switch (No Neutral) can’t adjust well to lights of small load. The minimum power of typical load that the Aqara Smart Wall Switch supports is 3W/way (Incandescent) and 5W/way (CFL/LED). If the load for the light is smaller, it will flash occasionally.

The Aqara Cube can be operated in 7 ways:
Flip 90°, Flip 180°, Shake, Rotate, Tap Twice, Push, and Motion detected after a minute. You can set up automations in the Aqara Home app that will allow you to control all of your smart devices.
For example: Shaking to control the night light on the Aqara Hub; Flip 90° to turn on/off the Aqara Smart Plug; Flip 180° to control the Aqara Smart Wall Switch.

1. Check to see if the hub's firmware version is up to date.
2. Check if the hub is already in the pairing mode.
3. Check if the cube is reset successfully, and the LED indicator is blinking as expected.
4. Keep the cube as close as possible to the hub and keep trying.
5. Try with another child device to see if there is something wrong with the sensor itself.
6. Try with another hub and see if there is something wrong with the previous hub.
7. Please be aware that we can add no more than 32 child devices to a hub at the same time.

Possible reasons:
1. The accessory is too far away from the hub. Please try to install the accessory closer to the hub.
2. Low battery or dead battery. Please replace the battery.
3. The accessory is installed on a metal surface and the signal is interfered with. Please avoid metal surfaces.

The Aqara Cube uses a gyroscope sensor and you can operate the designated action in any direction.

The Aqara Cube cannot be connected to the mobile phone directly.
An Aqara Hub is required, please connect the Aqara Hub with the mobile phone, and then connect the Aqara Cube to the hub.

Please place the Aqara Cube on a flat surface to operate. If you operate it on a soft surface, such as a sofa or pillow, the Aqara Cube might not respond normally.

The maximum communication distance between the Aqara Cube and the about Hub is about 10 meters(30 ft), including barriers, such as, walls.

If the external network is down, the app control function for the Aqara Cube will no longer be available. But the local control automation for the Aqara Cube will not be affected and its connection with other smart devices will function normally.

You can rename the Aqara Cubes to distinguish them. After the Aqara Cube connects to the Aqara Hub successfully, you will be given an option to rename it. You can also rename it on the settings page for the Aqara Cube.

Please follow the steps below:
Aqara Home App>Accessory>"+">select Aqara Cube>select hub> Open the lid with the metal strip which comes with the package, long press the reset button for 5 seconds until the LED indicator blinks 2 times.(For the first time using, just shake the Aqara Cube hard).

No, Apple Home does not have an interface that supports the Aqara Cube control operations, so the Aqara Cube cannot connect to HomeKit. Please download the Aqara Home app for use.

It supports single press, double press, and long press. It can control other Aqara devices with different actions.

The Aqara Wireless Mini Switch can either be attached to the wall or placed on a table. Installation on a metal door is not recommended because metal surfaces affect the signal. When being used as a doorbell, the wireless switch can be installed on the wall next to a metal door. Please refer to the quick start guide for more details.

The indoor environment varies, and maximum signal strength between the Aqara Hub and the Aqara Wireless Mini Switch is different. There should not be more than two walls between them.

1. Check to see if the hub's firmware version is up to date.
2. Check if the hub is already in the pairing mode.
3. Check if the switch is reset successfully, and the LED indicator is blinking as expected.
4. Keep the switch as close as possible to the hub and keep trying.
5. Try with another child device to see if there is something wrong with the switch itself.
6. Try with another hub and see if there is something wrong with the previous hub.
7. Please be aware that we can add no more than 32 child devices to a hub at the same time.

Possible reasons:
1. The accessory is too far from the hub. Please install it closer to the hub.
2. The battery is dead. Please replace the battery.
3. The accessory has been installed on metal and the signal has been interfered with. The accessory should be installed away from metal.

1. Single press the reset button of the switch, the hub will prompt with the voice message "normal link confirmed" which means the connection between the switch and the hub is normal. If the hub gives no response, please move the switch closer to the hub and try again. If the hub remains silent, the switch might have been removed from the hub or run out of power. Please follow the instructions to add the switch or replace the battery.
2. Single-click/double-click/long press the Aqara Wireless Mini Switch several times, enter the homepage of the switch in app, then check the log . The switch is working properly if the corresponding event has been updated in the log.

1. Press and hold the reset button on the device for 5 seconds. The indicator will flash 3 times before resetting to factory settings.
2. If a device needs to be paired with another Aqara Hub, it will need to be reset before the new pairing will succeed.

1. Use a coin to to rotate the battery cover counter clockwise until the cover loosens.
2. Remove the existing battery. Place the new CR2032 battery in the battery compartment and make sure that the positive side of the battery faces upwards.
3. Align the battery cover with the bottom of the Aqara Temperature and Humidity Sensor. Use a coin to rotate the battery cover clockwise until you hear a click. The battery cover is successfully replaced.

The Aqara Smart Wall Switch can control the lights by controlling the power switch. After pairing with the Aqara Hub, the Aqara Smart Wall Switch can realize remote control, timer control and automation connection with other smart devices.

Aqara Smart Wall Switch can not connect to Wi-Fi directly. The Aqara Smart Wall Switch is a device based on the Zigbee communication protocol. It needs to connect to the Aqara Hub to be controlled by the app.

First, make sure the power is cut off and there is no current going through the wire. Use the wiring nuts included in the package, wire according to the manual and check whether the wiring is correct. When you finish the above steps, turn on the power and add the Aqara Smart Wall Switch according to the instructions on the app.

If the device is not connected with the network or is offline, long press the button of the Aqara Smart Wall Switch for more than 5 seconds to reset.
If the connection between Aqara Smart Wall Switch and the hub is working normally, in order to prevent users from deleting it by mistake, it is required to double press the button and then long press for more than 5 second to finish resetting. After the red indicator light is on for 1 second, it turns blue and flashes fast, which indicates the Aqara Smart Wall Switch has been reset successfully.

If the external network is down, the Aqara Smart Wall Switch can’t be controlled by the Aqara Home App, but the local automation will not be affected. If the power for the Aqara Hub is working properly, the connected automation between the Aqara Smart Wall Switch and other smart devices will work normally too.

The power for the Aqara Smart Wall Switch is set to be off on default when power comes back again after a power outage. The power off memory in the settings of the Aqara Smart Wall Switch normally is off. Users can choose to enable it. If enabled, when power comes back, the Aqara Smart Wall Switch will resume the previous power status from before the last power outage.

For the specific instructions, please refer to the "Effective Range Test” in the manual for detailed instructions. If the hub indicates "normal link confirmed" then it means the smart wall switch and hub are connected effectively. If there is no indication, please move the hub closer to the smart wall switch and try again.

Please check if the Wi-Fi and power to the hub is working normally. If both of them are working normally, please reset the Aqara Smart Wall Switch and connect it to the hub again according to the manual. If it fails to connect, please move the hub closer to the wall switch.

The choice between the Aqara Smart Wall Switch (No Neutral) and the Aqara Smart Wall Switch (With Neutral) mainly depends on whether there is neutral wire in the electrical box. If there is, it is recommended to choose the Aqara Smart Wall Switch (With Neutral) which will be more stable.

You can use your mobile phone to turn on/off the home appliances connected with the Aqara Smart Plug. Also, you can set a timer for the home appliances to automatically turn on/off anytime and program automations and scenes to trigger based on Aqara sensors.

An Aqara Hub is required, please connect the Aqara Hub with the mobile phone, and then connect the Aqara Smart Plug to the hub.

First, ensure that the Aqara Hub works normally. Then, open the Aqara Home app, select the “+” in the upper right corner. Enter "Accessories" page and choose the Aqara Smart Plug, then follow the instructions in the app.

Long press the reset button for more than 5 seconds. When the red indicator light blinks for 1 second and starts a quick blue flashing, the Aqara Smart Plug has been successfully reset.

If the external network is down, the app control function for Aqara Smart Plug will no longer be available. But the local control for the Aqara Smart Plug will not be affected and its connection with other smart devices will function normally.

The Aqara Smart Plug has a built-in socket protector to prevent accidental electrocution. The maximum load power of the Aqara Smart Plug is 1875W. When the connected appliance exceeds the maximum load power, the Aqara Smart Plug will automatically cut off the power to avoid any danger.

For safety reasons, when the Aqara Smart Plug powers off, the Aqara Smart Plug does not save settings. However, there is a “power-off memory” option in the app. By choosing this option, the Aqara Smart Plug settings will be restored to their previous status.

The maximum load power for the Aqara Smart Plug is 1875W. The maximum load voltage and current are 100-125V and 15A, respectively. Appliances with load power, voltage and current that do not exceed these maximums can be used with the Aqara Smart Plug.

For specific instructions, please refer to the "Effective Range Test” instructions in the operating manual. If the hub indicates "normal link confirmed" then it means the smart plug and hub are connected effectively. If there is no voice prompt, please move the smart plug closer to the hub and try again.

Please check if the Wi-Fi network and the power supply of the hub work properly. If they do work normally, please reset the Aqara Smart Plug and reconnect the smart plug according to instructions. If the connection is unsuccessful, please move the plug closer to the hub and try again.